@anonymous_tea Thank you for this video! I have passed this along to the team as part of the bug report. Rest assured this is getting looked into, and apologies to anyone facing this issue.

Hey folks! I'm sorry that this issue is occurring. While it is entirely possible that the game will appear in your libraries throughout the day, I have forwarded this issue to the relevant teams for investigation. Any updates will be communicated with you guys in this forum.

Hey folks! Once again, thank you very much for your patience.

This issue has not been forgotten, isn't being pushed under the rug and is still being worked on. While I can't give the specifics of steps being taken behind the scenes to fix stuff like this, I can tell you that the issue is with the right people and they're working hard to sort this out.

I know its not ideal from a player standpoint when support seem to be giving cryptic answers, but I just want to reassure you guys that work is being done.

As soon as I am able to get an ETA or provide more information, this thread will be updated.

Hey folks! We have merged your threads into this megathread. I have sent this issue up to the developers as a bug report. We will update this thread if the team need anything from you guys, such as videos/images/save files. Thank you for your patience in the matter, and feel free to create new threads for any unrelated issues you may be facing that are not covered in our Known Issues sticky.

Hey there, thanks for getting in touch! I'm sorry that you're having this issue. Do you have any areas you could fast travel to that are closer to the spawn? Could you provide a video of this issue so I can inform the Valhalla team?

Hey guys! I'm sorry you're all experiencing this - we are aware of this issue and are looking into it at the moment. It seems to be an issue if you die multiple times to any of the 3. Any updates will be communicated via the forums. Thank you for your patience!

Hey guys! I've looked into this and confirm preload will indeed start today, and specific timings will be communicated later today. Thank you for your patience!

Hey guys! I remember the Legion thread, sorry it took so long for you guys to get an official update there. The Russian version of the game should have an option for either Russian or English audio, however we are getting confirmation from the development team just to be sure, and will let you guys know when we hear back.

@the420shortbus Hi!

There isn't a way at the moment, just the workaround of refunding and buying again. I will forward this feedback to the Store team as I know it would be really handy to have this option for all of our games.

Hail, vikingrs! I am sorry that this issue is hindering your progress. My ravens tell me that the developers are aware of this issue and are currently investigating - if any further information is needed I'll let you guys know. For now, your patience is greatly appreciated!

Good news, folks. Things should be working as normal now!

Thank you all once again for your patience and please enjoy the game. Ensure you have updated Ubisoft Connect. You will indeed need to re-enter your password upon launching the game - this is unavoidable and we apologize, but we're always here if you need help with account queries.

@Pentatus This issue is more than likely UbiConnect or account specific. Please run through this guide, and get in touch with us via social media or the Help website if the issue persists.

Hey folks! Once again, thank you very much for your patience.

This issue has not been forgotten, isn't being pushed under the rug and is still being worked on. While I can't give the specifics of steps being taken behind the scenes to fix stuff like this, I can tell you that the issue is with the right people and they're working hard to sort this out.

I know its not ideal from a player standpoint when support seem to be giving cryptic answers, but I just want to reassure you guys that work is being done.

As soon as I am able to get an ETA or provide more information, this thread will be updated.

@tarzinio_ Hey, which option are you referring to? Please run through this FAQ if you're unable to create a case.

Hey there, I'm sorry you've run into this issue!

The Ghost Arrow workaround was a good suggestion and its a shame it did not work in this instance. The developers are aware of this bug, however I do not have any updates as to if/when they will address it. Unfortunately, we can only suggest starting a new save.

I know this isn't ideal. but as stated above I wouldn't want you waiting around for a fix that has no ETA either.

If you have any further questions, please let us know!

@el_anaponos Hey there, thanks for getting in touch. I would recommend running through this FAQ for both games, especially regarding your display drivers. Please also try different display settings in-game, such as Borderless Windowed instead of Full Screen, V-Sync on/off etc.

Try the FAQ first, in case there are any issues with the game files themselves.

Hey there!

I've redownloaded AC1 as we have similar setups and it runs after installing, without needing to change any settings.

This tells me it could be background application affecting the game when you try to launch, so please disable those before trying again. Interestingly, the game did hang before the first loading screen, however when I moved my mouse, it continued.

If you have a controller plugged in, try disconnecting this and using KBM as well.

@pierreray117 Hey there, sorry to hear this! Can you confirm which platform you are playing on?

Hey guys, we'll be sure to keep you updated when we have more information. In the meantime, thank you for your continued patience!

@mars_ghoul Hey there, thanks for the videos in the older thread. I'll forward this to the development team for review, and if there are any future updates we'll report them in this forum.

@shayrozenboim Glad to hear this. Unfortunately it would be a case of enabling/disabling each process until you get the error - but at least we know something is going on there.