Best posts made by Ubi-TheBerry
Just to share some further transparency on the ongoing investigation.
At this time, the team are actively looking into this issue further and are working toward resolving this.
In the meantime, the more information we can gather from players encountering this issue, the better, especially as players note different triggers in their reports.
This will better allow the team to reproduce and investigate these reports.
We appreciate players taking the time to provide this information to us and it is being passed onto the team.
Should there be an update on the investigation where further information is no longer required, or news on a fix is made available, we will be sure to share this with players.
Thank you for keeping this thread updated and for your patience!
The team are still looking into this at the moment, so we don't have any additional news to share just yet, but please watch these forums as this is where we'll post updates when we have them.
Hello @alterkauz28 ,
Sorry for our delayed response while we work on getting back to everyone.
This issue appears to have been fixed by the development team, with the fix planned for release soon.
We'll let you know when we have information that this fix has been pushed to the live game so we verify if this has resolved the issue for you.
Thank you for your patience and sorry for the inconvenience caused.
Thank you for taking the time to share this suggestion with us, it's appreciated!
This is something that just so happens to have been passed onto the team for consideration already, so I'll pass your post on as part of this!
If there's anything more we can help with or you'd like to share at all, please let us know!
Hey @barkerd81 !
Glad to hear you've since acquired the tablet!
The issue is still under investigation which indicates the closure of the problematic mystery is still being looked into but should we receive more information to confirm this we'll let you know!
Hey @emeraldpick !
Please sign into ubisoft.com/help.
There you will be able to see and open the ticket KoreanBBQ has created for you.
When this ticket is open, you can add a comment or attach files. Please attach your DxDiag and MSinfo files and add a comment, then press send and that'll be sent through to our team who will then be able to take a closer look at your PC and what else may be causing the issue.
Hey @victoruchiha82 !
We don't have any information to suggest any such outfits being planned for the future, however we're more than happy to pass this on as a suggestion to the team as something for them to consider!
And if there's anything more we can help with or you'd like to share / suggest, please let us know.
Latest posts made by Ubi-TheBerry
Hey @Lara_Croft_UL ,
Thank you very much for reporting this to us and for attaching these images and clips, they're spot on!
I've passed this onto the team for them to take a further look into, should we have any updates we'll let you know here.
If there's anything else you encounter or anything more we can help with, please don't hesitate to let us know!
As we've had some duplicate threads for this issue, I've merged them here to create a mega-thread of sorts, so we can keep the discussion focused.
This issue is known to the team and is being investigated further.
However in the meantime, we'd like to get you passed this section and up and running.
For us to take a look into this, could you please create a private ticket with us via our Support Site or direct message on Social Media (Facebook / Twitter).
Hey there guys!
@Casxbox360 - sorry this has lead you to cancel your pre-order. As noted, this is something the team are actively investigating, however we do have steps and information to check first to both rule out any local causes and check for any trends with those affected. We are in no way attempting to place blame at the feet of players, but please understand we need to do what we can to rule out other potential causes to help the team with their investigation.
@FreZq_90 - further to my above post, we don't yet have reason to believe it's exclusive to certain ISPs, but with mass connection errors, knowing the ISP is handy information for the team in allowing them to collate information from all of our reports and line up what each one has in common to help address this.
This investigation is carrying on from the Beta reports we had, so there haven't been any efforts to remove previous reports, the old threads are still there it may be that they were merged, but none the less the information required from there was passed on.
Thank you for providing the information we'd requested so far, we appreciate it.
We continue to ask players reporting this now also confirm their ISP and platform (if not Xbox Series X) so we can keep the team in the loop.
Likewise, we will continue to keep you informed on this investigation as we hear more from the team and if there is any further information we require, we hope to have something to share in the near future.
Thank you and sorry for the inconvenience caused!
Hey @Sensai_S , thank you for attaching these clips, they're really appreciated and I can certainly see what you mean!
Has this happened in one 1hr+ session so far or have you have a previous session of a similar length with these issues?
And if you could please keep us informed when you next test the game, it'd be appreciated so we can let the team know.
Hey @jupiterkog !
With Rider's Republic you are offered multiple control options per sport.
One is more Automatic, keeping you safe between jumps and tricks and the other is more manual and allows more freedom, such as more controlled drifting and breaking.
What you do when breaking is up to you, whether you go into a drift or just stop.
There's also a 'Steep' style landing mode you can enable in Settings to add to that original feel.
The Trial Week is up now so give it a try!
If there's anything more we can answer, please let us know!
Hey there @kaiishu ,
Thank you for reaching out to us!
As a first thing to check, seeing as you made the change to Windows 11, could you please ensure you've updated your 3080 Ti drivers.
There have been a couple updates this month and these drivers are Windows 11 ready, so if you're running older drivers, they may be underperforming on the new OS.
You can check your drivers by going to the Geforce Experience or the Nvidia website.
Please check this and let us know!
Hey there guys!
This issue is known to the team and is being looked into, however in the meantime we'd like to help you with regaining access to the game and help you progress!
If you could please contact us directly via our Support Site, Facebook or Twitter so we can take a look and get you back up and running it'd be appreciated!
Hey there @bestia_au !
Thank you for reaching out, sorry to see you're not able to hear the game's sound properly!
May we please know more about your setup including;
- Do you use any spatial sound software (Dolby Atmos, Windows Sonic for Headphones)?
- Is your headset currently set to our Default Audio Output device in your Windows Sound Settings?
- What Sound settings are you using in-game (Stereo, Surround)
We'll see if we can get to the bottom of what may be causing this, thank you!