Best posts made by Ubi-Thrupney
Hey everyone, thanks for your posts about this.
We're continuing to investigate the issue of these achievements already being unlocked, and we're looking to get it resolved as soon as possible. My apologies that we've nothing more to report at the moment, and for the inconvenience while we sort it out.
Thanks very much for pointing this out to us, @legeektateur - I really appreciate it!
I've gone ahead and reported this to our team, along with your screenshot, to be looked into as soon as we can.
I hope you've been having a good time in the 1800s otherwise
Hey @yvzslmatc I can certainly appreciate your interest and passion in this issue, and I can understand how eager you are to have updates! We currently have none to share, but our team is continuing to look into this this internally.
As soon as we have something to share, we'll be sure to share it either here on the forum topic, or in the News & Announcements forum section.
Let me know if you've any other thoughts or questions in the meantime!
@deadkiller Thanks very much for your further topic translating the issue for us! I've merged the threads, just to keep things nice and neat I've got a couple of questions to ask to better understand the issue:
- Have you changed anything about your network setup recently?
- Has the game ever worked, or is this the first time you've tried to play?
- What happened immediately before you got this error?
As Ubi-TheBerry explained, the error you've got there is a connection error. Please see our connectivity guide, being sure to try a wired connection if possible, resetting your network hardware, and working with your ISP to set up things like the uPnP, port forwarding, and making sure you have an open NAT connection.
If it still doesn't work, come back and let me know. I'll have some further troubleshooting steps we can try
Latest posts made by Ubi-Thrupney
Hey again @braixenfan
Our teams have confirmed that this does seem to be working correctly on our end, so at the moment, I'm not sure what the issue might be. As such, I'd like to invite you to contact our support teams directly, at any of the links below. In your message to us, can you include the following for me?
- It'd be very useful if you'd be able to share some screenshots of what happens when you try to launch the game via GFN,
- Can you tell us if you've been able to play the trial at all, perhaps on another device, and for how long?
- And please include your Ubisoft Connect username or email address, so the agent answering can find your acccount.
Thanks for reaching out, @phazeur
On these forums, we're only able to provide assistance in English. If you're able to translate your message for us, we'll be happy to help!
Alternatively, you can speak to us and the community in French on our French forums: https://discussions.ubisoft.com/category/753/support-communautaire?lang=fr
Or, you can chat to our support agents in French here: https://www.ubisoft.com/fr-fr/help/contact
I really appreciate you sending across this feedback about the first person view, @loop822009 . I understand the game thinks sometimes that you are doing a trick if you've got a tiny bit of air time, and zooms out from first person view. I can certainly appreciate how distracting that would be!
I've passed along your feedback about this, so thanks very much for sharing it with us.
Would you have the means to record a short video showing this issue? It'd be useful for your feedback to show just how accidentally this can happen. If you let me know which platform you are on, I may be able to give suggestions on how you can record gameplay footage Let me know if you've any questions about this request at all.
Thanks for reaching out, @slogoman61234 - great to hear you're joining us for the free trial week!
Progress from the closed beta has not carried over. This is because the game was very much a work in progress at the time. However, progress during the free trial will carry over to the full release
Let me know if you've any other questions, and happy shredding!
- Can you record us a video of the issue? I know that might not be easy, since the issue happens intermittently. Here's Microsoft's guide on how to do that on a Series X. Please upload the video to the video host of your choosing, and send us a link. Thanks!
- Can you tell us if you've been using a wired network connection, or wifi? If wifi, can you try switching to a wired connection, if possible, and let me know if that improves the issue?
Let me know if I can clarify either of these requests at all
Thanks for your post, @yourboyac , and welcome to the forums! Sorry to hear you've had the game freezing on you after a race. I'd really like to help with this.
We're currently investigating an issue where the game will stop accepting inputs after a race, on the scoreboard - just to double-check, is this what has been happening? Or does the game freeze entirely, more like a crash?
I'd like to invite you to have a look at our troubleshooting guide for me. In particular from that guide, please make sure you've updated your graphics drivers and operating system, you've verified the game files, and you don't have any unnecessary background programs interfering with the game.
If the issue persists after those steps, could you let me know, as well as answering what I've asked above? That'll be really great for getting this looked into. Thanks so much for your help
Hey @braixenfan , thanks for reaching out. I know the feeling of having a potato computer - I frequently use Geforce Now myself to play stuff - so it's really unfortunate to hear that Riders Republic hasn't been working for you through the service. It certainly should be working, so I'll be happy to help.
I've reached out to another team to ask for guidance on this issue, and I'll be back in touch as soon as possible with next steps. Sorry for the inconvenience, and let me know if you've got any questions in the meantime.
Thanks very much for sharing that case number with me, @chaper44 - that was most helpful!
I can see that our teams had been tracking this issue, but it had looked like the problem was resolved, so it's most unfortunate you've not been able to collect the key.
Can you be sure to double-check that you've got the console and all software fully updated, and that you give the console a power-cycle? You'll find some instructions on how to perform these steps in our troubleshooting guide.
If it still doesn't work, can you make sure your latest save is uploaded to the cloud for me? Our support article about cross-progression explains how to do that. If you could let me know once that's done, I'd really appreciate that!
Thanks once more for your help, and sorry for the inconvenience.