Best posts made by Ubi-Thrupney
Hey everyone, thanks for your posts about this.
We're continuing to investigate the issue of these achievements already being unlocked, and we're looking to get it resolved as soon as possible. My apologies that we've nothing more to report at the moment, and for the inconvenience while we sort it out.
Thanks very much for pointing this out to us, @legeektateur - I really appreciate it!
I've gone ahead and reported this to our team, along with your screenshot, to be looked into as soon as we can.
I hope you've been having a good time in the 1800s otherwise
@deadkiller Thanks very much for your further topic translating the issue for us! I've merged the threads, just to keep things nice and neat I've got a couple of questions to ask to better understand the issue:
- Have you changed anything about your network setup recently?
- Has the game ever worked, or is this the first time you've tried to play?
- What happened immediately before you got this error?
As Ubi-TheBerry explained, the error you've got there is a connection error. Please see our connectivity guide, being sure to try a wired connection if possible, resetting your network hardware, and working with your ISP to set up things like the uPnP, port forwarding, and making sure you have an open NAT connection.
If it still doesn't work, come back and let me know. I'll have some further troubleshooting steps we can try
Fair enough, @nicholas_steel - I'll pass that on to our team. Thanks for the feedback!
In the meantime, I know it's a bit more cumbersome, but using win+shift+s to open the snipping tool and using that, since it defaults to putting the snip on your clipboard - that could be a useful workaround.
Latest posts made by Ubi-Thrupney
I really appreciate you sharing your experiences with this, @jodou - I'm sorry to hear that your wife didn't get the expected items.
As you've discovered, unlocked items from DLC is not shared between accounts. However, the new campaign content, when they release, will be available through account sharing. That said, I understand your disappointment with not receiving these items. Let me know if you've any further thoughts or questions about this at all.
Thanks for sharing this video with us, @eark428 - that was most helpful!
I'd like to report this issue to our team to investigate further, and I've just got one follow-up question before I do so. Have you tried both left-clicking the amigo, and pressing space on the amigo? For me in my game, I can use either, so I wonder if perhaps just one of the keys is not working to summon the amigos.
Can you also double-check what happens if you rebind 'Confirm/Accept' and 'Select/Apply/Purchase/Equip' to other keys, in Options -> Keyboard and Mouse -> Menus? Does pressing either of these new keys correctly summon an amigo?
Thanks once again for your continued help with this report - I really appreciate it!
Thanks for coming back to us about this, @jai_taigas - it's really unfortunate that the crash hasn't been solved by our troubleshooting.
Can you tell me if the crash continues to happen at the same point? You'd mentioned that it seemed fixed at first - does this mean you've managed to progress further in the game?
When the game crashes back to home screen, are you presented with any error messages?
Once I've got this information, I'll be able to reach out to another team to see what further troubleshooting we can suggest.
Thanks for your post about this, @bigdaddybs - I really appreciate you reaching out, and I'm sorry to hear you seem to have received the wrong copy of the game, and that it is lacking dialogue.
Our games are designed to assign languages based on the region in which they are activated, so there could have been an issue with this activating the product from one region using an account from another. In this case, the best thing to do would be to contact our support team directly, as we'd need to have a closer look at your account, the copy of the game you recieved, and your receipt for your purchase.
You can contact us by submitting a support site ticket, or by contacting us by Facebook PM or Twitter DM, at the links below.
Please let me know if you have any trouble getting in touch with us at the links above, or if you've any other thoughts or questions.
Thanks for clarifying that for us, @oswaldth - that was most helpful! Apologies for the confusion.
I've gone ahead and reported this to our teams to investigate further. I understand the tooltip says that the weapon can be found in caches, or you can get it at the garrison, so it's very unusual that it's not available for purchase after fully upgrading it.
My apologies for the inconvenience. Let me know if you run into any other issues at all.
Thanks for trying that for us, @ampee1 , and for letting us know your findings.
I've gone ahead and reported this issue to our team to investigate further internally. My apologies for the inconvenience in the meantime. I hope that, despite this, you've found Yara an enjoyable destination
Thanks for coming back to us, @madmatstriker17
For us to be able to get this investigated, we'll need a bit more information. Here's those questions Ubi-Viral asked:
Do you have a controller plugged into the PC. If so which controller is it?
Does this happen if you unplug it?
What other peripherals do you have attached to the PC whilst playing?
What make and model keyboard and mouse are you using?
Are the drivers for these fully up to date?
Let me know if I can clarify any of these questions
Thanks for trying that and letting us know how it went, @vahndaar
So we can get a better idea of how this looks, would you have means to record gameplay footage with the ultra settings? Ideally, it'd be great to also have a separate video showing how it looks with your workaround.
With these, I'll be able to reach out to our teams to get this looked into.
Can you also be sure to verify the game files, and make sure your OS is fully updated? You'll find these steps listed in our troubleshooting guide. We'd just like to rule out these steps, as part of our usual process. Thanks for your help!
Let me know if I can clarify any of these steps a tall.
Hey @HAL_3250 , thanks very much for your post reporting these three issues, and welcome to the forums!
I've gone ahead and reported these on to our team. Just a couple of questions about them, though, so I can make sure I'm fully understanding.
- When you say you get disconnected, can you describe what you mean? Do you mean forcibly disconnected, with an error message? And does this happen when simply ending a gameplay session normally, or only when disconnected?
- For the bullet issue, does this seem to be the case for all guns? Can you give me some examples of specific guns this happens with, even if it is all of them?
Thanks again for reaching out about this - I'll keep an eye out for your response