Best posts made by Ubi-Thrupney
Hey everyone, thanks for your posts about this.
We're continuing to investigate the issue of these achievements already being unlocked, and we're looking to get it resolved as soon as possible. My apologies that we've nothing more to report at the moment, and for the inconvenience while we sort it out.
Thanks very much for pointing this out to us, @legeektateur - I really appreciate it!
I've gone ahead and reported this to our team, along with your screenshot, to be looked into as soon as we can.
I hope you've been having a good time in the 1800s otherwise
Hey @yvzslmatc I can certainly appreciate your interest and passion in this issue, and I can understand how eager you are to have updates! We currently have none to share, but our team is continuing to look into this this internally.
As soon as we have something to share, we'll be sure to share it either here on the forum topic, or in the News & Announcements forum section.
Let me know if you've any other thoughts or questions in the meantime!
@deadkiller Thanks very much for your further topic translating the issue for us! I've merged the threads, just to keep things nice and neat I've got a couple of questions to ask to better understand the issue:
- Have you changed anything about your network setup recently?
- Has the game ever worked, or is this the first time you've tried to play?
- What happened immediately before you got this error?
As Ubi-TheBerry explained, the error you've got there is a connection error. Please see our connectivity guide, being sure to try a wired connection if possible, resetting your network hardware, and working with your ISP to set up things like the uPnP, port forwarding, and making sure you have an open NAT connection.
If it still doesn't work, come back and let me know. I'll have some further troubleshooting steps we can try
Latest posts made by Ubi-Thrupney
Thanks for keeping us updated, @kaiishu - my sincerest apologies for the miscommunication from our support teams. I understand you'd already performed the troubleshooting steps and uploaded your system files when they asked you to do this, so our agent may have missed that this was already done. Sorry again for this oversight!
Our support agents are nonetheless in the best position to help further, as they'll best be able to use those system files to help diagnose the issue. That said, if you continue to have issues with support, please let me know.
Hey @acidsaeros , thanks for reaching out this. It's most unusual to hear that your GPU doesn't seem to be fully utilised by the game, and this is certainly something we'd like to help with.
Can you start by running through our troubleshooting guide, just to get these simpler steps tested? You've already updated your drivers, but please also double-check that your Windows install is fully updated, you've verified the game files, and you've got no background programs that might be interfering with the game at all.
If you don't see an improvement, please contact our support team directly. This is because there are a couple of system files we'd like to use to diagnose the issue, and you'll find our support article here showing how to find these system files. Once you've got them, please reach out via any of the links below, being sure to link to this forum thread so the agent responding can see what's already been done, and including your Ubisoft Connect username or email address so they can more easily find your account.
Please let me know if you've any questions about these steps at all, or if you have any trouble getting in touch at the above links!
Welcome to the forums, @reav13 , thanks for reaching out. This isn't something we're able to do, but I'll certainly be noting your feedback about this as part of our ongoing efforts to fix the issue.
Sorry to hear you've run into the same issue, @Conquisto007 - as you know, we're investigating, and in the meantime I've gone ahead and reset your save file. I'd appreciate if you could let me know how you get on with the new save file
@Clayton0693 Thanks for reaching out, and my apologies to you as well that you've had this issue. I've reset your save. Can you confirm for me which platform you were playing on, so I can add that to the details I'm passing on to our investigation?
Thanks all - let me know if there's any questions, and sorry once more for the inconvenience.
Hey again @braixenfan
Our teams have confirmed that this does seem to be working correctly on our end, so at the moment, I'm not sure what the issue might be. As such, I'd like to invite you to contact our support teams directly, at any of the links below. In your message to us, can you include the following for me?
- It'd be very useful if you'd be able to share some screenshots of what happens when you try to launch the game via GFN,
- Can you tell us if you've been able to play the trial at all, perhaps on another device, and for how long?
- And please include your Ubisoft Connect username or email address, so the agent answering can find your acccount.
Thanks for reaching out, @phazeur
On these forums, we're only able to provide assistance in English. If you're able to translate your message for us, we'll be happy to help!
Alternatively, you can speak to us and the community in French on our French forums: https://discussions.ubisoft.com/category/753/support-communautaire?lang=fr
Or, you can chat to our support agents in French here: https://www.ubisoft.com/fr-fr/help/contact
I really appreciate you sending across this feedback about the first person view, @loop822009 . I understand the game thinks sometimes that you are doing a trick if you've got a tiny bit of air time, and zooms out from first person view. I can certainly appreciate how distracting that would be!
I've passed along your feedback about this, so thanks very much for sharing it with us.
Would you have the means to record a short video showing this issue? It'd be useful for your feedback to show just how accidentally this can happen. If you let me know which platform you are on, I may be able to give suggestions on how you can record gameplay footage Let me know if you've any questions about this request at all.
Thanks for reaching out, @slogoman61234 - great to hear you're joining us for the free trial week!
Progress from the closed beta has not carried over. This is because the game was very much a work in progress at the time. However, progress during the free trial will carry over to the full release
Let me know if you've any other questions, and happy shredding!
- Can you record us a video of the issue? I know that might not be easy, since the issue happens intermittently. Here's Microsoft's guide on how to do that on a Series X. Please upload the video to the video host of your choosing, and send us a link. Thanks!
- Can you tell us if you've been using a wired network connection, or wifi? If wifi, can you try switching to a wired connection, if possible, and let me know if that improves the issue?
Let me know if I can clarify either of these requests at all
Thanks for your post, @yourboyac , and welcome to the forums! Sorry to hear you've had the game freezing on you after a race. I'd really like to help with this.
We're currently investigating an issue where the game will stop accepting inputs after a race, on the scoreboard - just to double-check, is this what has been happening? Or does the game freeze entirely, more like a crash?
I'd like to invite you to have a look at our troubleshooting guide for me. In particular from that guide, please make sure you've updated your graphics drivers and operating system, you've verified the game files, and you don't have any unnecessary background programs interfering with the game.
If the issue persists after those steps, could you let me know, as well as answering what I've asked above? That'll be really great for getting this looked into. Thanks so much for your help