Agents, 

Since the release of our latest patch on September 21st, some players reported not being able to start a game session with their characters or identified some invisible agents in various game modes. 
 
These two issues appear to be connected to the same bug and we are currently testing a client fix to be deployed in the upcoming days, we will let you know as soon as we have a confirmed date. 
 
Today, we would like to give you some further explanations about this situation and hopefully, help you limit the risk of having your character blocked before the release of the fix. 
 
Following the latest maintenance, it appears that some gear elements are now visually corrupted due to a missing shader in the version, preventing the game to render them properly.  
 
While PC players may be able to continue playing with some potential visual glitches, the character would become completely invisible (and therefore invincible) on Consoles. 
 
We identified so far 2 affected pieces of equipment:  

• Waveform (Exotic Holster) 
• BTSU Datagloves (Exotic Gloves) 

 
Before the release of the fix, we highly encourage you NOT to equip these elements as logging off with them active on a character will prevent you from connecting again.  
 
With this shader fix, you will be able to restart using these equipment pieces, and any other ones that could be affected, as usual. 
 
We know that many of you were excited to be able to play the Golden Bullet global event and therefore made the decision to extend this event for an additional week. 
 
Thank you for your understanding and patience while we are testing this new version. Please keep an eye on our Twitter channel for further updates! 

Hello Agents,

The servers will shut down for scheduled maintenance on Tuesday, September 7th at 09:30 CEST, 03:30 AM EDT, 12:30 AM PDT.

The estimated downtime is 3 hours.

Please follow this thread for any updates as the maintenance progresses.

/The Division Team

Hello Agents,

The servers will shut down for scheduled maintenance today, September 24th at 09:30 CEST, 03:30 AM EDT, 12:30 AM PDT.

The estimated downtime is 3 hours.

Maintenance Notes:

• Fixed the issue with invisible/invincible characters on Console
• Extended the Golden Bullet Event by one week on all Platforms

Please follow this thread for any updates as the maintenance progresses.

/The Division Team

Hello Agents,

The servers will shut down for scheduled maintenance on Tuesday, September 28th at 09:30 CEST, 03:30 AM EDT, 12:30 AM PDT.

The estimated downtime is 3 hours.

Please follow this thread for any updates as the maintenance progresses.

/The Division Team

Hello Agents,

The servers will shut down for scheduled maintenance on Tuesday, August 17th at 09:30 CEST, 03:30 AM EDT, 12:30 AM PDT.

The estimated downtime is 3 hours.

Maintenance Notes

• Activate Season Skips for Season 6.

Please follow this thread for any updates as the maintenance progresses.

/The Division Team

Hello Agents,

my name is Ubi-Tobbee (Laura) and I will be the new Community Manager for Tom Clancy's The Division 2.
You will also see me as Ubi-Tobbee on the other available channels and I look forward to listening to your feedback, suggestions, concerns and creations.

Hello Agents,

The servers will shut down for scheduled maintenance on Tuesday, November 9th at 09:30 CET, 03:30 AM EDT, 12:30 AM PDT.

The estimated downtime is 3 hours.

Please follow this thread for any updates as the maintenance progresses.

/The Division Team

Hello Agents,

The servers will shut down for scheduled maintenance today, August 31st at 09:30 CEST, 03:30 AM EDT, 12:30 AM PDT.

The estimated downtime is 3 hours.

Please follow this thread for any updates as the maintenance progresses.

Apologies for the delay in communicating this.

/The Division Team

Hello Agents,

The servers will shut down for scheduled maintenance on Tuesday, September 21st at 09:30 CEST, 03:30 AM EDT, 12:30 AM PDT.

The estimated downtime is 3 hours.

Maintenance Notes:

• Fixed an issue that caused players to became invisible if a player detonated the EMP sticky bomb while interacting with a ladder.
• Fixed an issue were players could infinitely use/throw the Shrapnel Trap Skill with no cooldown while having four pieces of the Rigger set.
• Fixed an issue were players could climb over a fence in Coney Island Ballpark and reach non-playable area.

Please follow this thread for any updates as the maintenance progresses.

/The Division Team

Hello Agents,

The servers will shut down for scheduled maintenance on Thursday, October 7th at 09:30 CEST, 03:30 AM EDT, 12:30 AM PDT.

The estimated downtime is 3 hours.

Maintenance Notes:

• Fixed a glitch, where players bullets would be replaced with any skills in certain situations.

Please follow this thread for any updates as the maintenance progresses.

/The Division Team

The maintenance has ended and you can return to your missions!

UbiTobbee

Hello Agents,

The servers will shut down for scheduled maintenance on Tuesday, November 23rd at 09:30 CET, 03:30 AM EDT, 12:30 AM PDT.

The estimated downtime is 3 hours.

Please follow this thread for any updates as the maintenance progresses.

/The Division Team

The maintenance has ended and you can return to your missions!

UbiTobbee

Hello Agents,

The servers will shut down for scheduled maintenance on Tuesday, November 9th at 09:30 CET, 03:30 AM EDT, 12:30 AM PDT.

The estimated downtime is 3 hours.

Please follow this thread for any updates as the maintenance progresses.

/The Division Team

Hello Agents,

The servers will shut down for scheduled maintenance on Thursday, November 4th at 09:30 CET, 03:30 AM EDT, 12:30 AM PDT.

The estimated downtime is 3 hours.

Please follow this thread for any updates as the maintenance progresses.

/The Division Team

Curious about how we are going to improve Specializations, one of the key aspects of the game?  
Discover a new instalment of our Intelligence Annex series, where we give you insights into the future of The Division 2.  

Read more here >> https://ubi.li/I505M

Agents, 

We have some updates for you regarding the current state of the game. 
We'd also like to give you a sneak peek into what is coming next for The Division 2. 

Read more in our dedicated article > ubi.li/7FwEw

The maintenance has ended and you can return to your missions!

UbiTobbee

Hello Agents,

The servers will shut down for scheduled maintenance on Thursday, October 7th at 09:30 CEST, 03:30 AM EDT, 12:30 AM PDT.

The estimated downtime is 3 hours.

Maintenance Notes:

• Fixed a glitch, where players bullets would be replaced with any skills in certain situations.

Please follow this thread for any updates as the maintenance progresses.

/The Division Team

Agents,

it is now time for a new SHDSpotlight, featuring today AgentStageWorks. Discover her amazing creations and the adventure of her Agent Evelynn "Pathfinder" Hall through this dedicated interview from another talented community member!

>> https://ubi.li/GcTCQ