Hello everyone. We're aware of an issue currently affecting connectivity and are working towards resolving this. We apologize for any inconvenience caused and appreciate your patience. Please be sure to check this thread for future updates. Thanks.

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Update : May 15th - 13:30 UTC / 09:30 EDT

Thank you for your patience and understanding while our teams continue to work towards resolving this issue. We understand many of you had game time planned for this evening / weekend and apologise for any inconvenience this outage may have caused. Please continue to monitor this post for any further news or updates as soon as we are able to provide this.

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Update May 15th 21:00 UTC: This issue has now been resolved. Thank you again for your patience. If you continue to experience any issues please contact our support team at:

https://www.ubisoft.com/en-gb/help

Update 12/11/2020 05:45 AM EST

We received further reports of delays with the delivery of digital content on the Ubisoft Store, and following further investigation, are confident that these are fixed. We are keeping a close eye on the situation, and will update you all if anything changes. We encourage anyone who has not received their order after a short time to reach out and let us know.

-------------------------------------------

Update 10/11/2020 05:56 AM EST

We're pleased to advise that these issues with the delayed delivery of digital content should now be resolved, and we are seeing deliveries occurring as normal. If needing further assistance, don't hesitate to reach out to us. Thank you for your patience while we investigated these issues!

-------------------------------------------

Update 09/11/2020 05:56 PM EST

We're still investigating the issue with processing orders made on the Ubisoft Store. Some users may experience a delay in the delivery of their order to their account. Thank you for your patience and understanding.

-------------------------------------------

09/11/2020

We are aware of delays in processing some orders on the Ubisoft Store. It may take up to 24 hours for your content or game to appear on your account. If you are still missing your content after this amount of time, please let us know, and we'd be happy to investigate further! Please check this thread for further updates.

Below is a list of support articles for the release of the Wrath of the Druids expansion:

Locating the Wrath of the Druids quest in Assassin's Creed Valhalla
Unlocking the Children of Danu tree in Assassin's Creed Valhalla
Trade Contracts in Assassin's Creed Valhalla
Trade Posts in Assassin's Creed Valhalla
Increasing Dublin's Renown in Assassin's Creed Valhalla
Irish Goods in Assassin's Creed Valhalla

Hello everyone. We're aware of an issue currently affecting connectivity and are working towards resolving this. We apologize for any inconvenience caused and appreciate your patience. Please be sure to check this thread for future updates. Thanks.

--

Update : May 15th - 13:30 UTC / 09:30 EDT

Thank you for your patience and understanding while our teams continue to work towards resolving this issue. We understand many of you had game time planned for this evening / weekend and apologise for any inconvenience this outage may have caused. Please continue to monitor this post for any further news or updates as soon as we are able to provide this.

--
Update May 15th 21:00 UTC: This issue has now been resolved. Thank you again for your patience. If you continue to experience any issues please contact our support team at:

https://www.ubisoft.com/en-gb/help

Hey there @Mso_bcn @soises, I'm sorry that you're having issues logging in because of an incorrect email! I edited @soises post to remove personal information, as posting email addresses is against Discussion rules. If you're having troubles with creating a support chat for this issue, you also can contact support directly on social media (Twitter , Facebook) in private message.

Below is a list of support articles for the release of the Wrath of the Druids expansion:

Locating the Wrath of the Druids quest in Assassin's Creed Valhalla
Unlocking the Children of Danu tree in Assassin's Creed Valhalla
Trade Contracts in Assassin's Creed Valhalla
Trade Posts in Assassin's Creed Valhalla
Increasing Dublin's Renown in Assassin's Creed Valhalla
Irish Goods in Assassin's Creed Valhalla

Update 12/11/2020 05:45 AM EST

We received further reports of delays with the delivery of digital content on the Ubisoft Store, and following further investigation, are confident that these are fixed. We are keeping a close eye on the situation, and will update you all if anything changes. We encourage anyone who has not received their order after a short time to reach out and let us know.

-------------------------------------------

Update 10/11/2020 05:56 AM EST

We're pleased to advise that these issues with the delayed delivery of digital content should now be resolved, and we are seeing deliveries occurring as normal. If needing further assistance, don't hesitate to reach out to us. Thank you for your patience while we investigated these issues!

-------------------------------------------

Update 09/11/2020 05:56 PM EST

We're still investigating the issue with processing orders made on the Ubisoft Store. Some users may experience a delay in the delivery of their order to their account. Thank you for your patience and understanding.

-------------------------------------------

09/11/2020

We are aware of delays in processing some orders on the Ubisoft Store. It may take up to 24 hours for your content or game to appear on your account. If you are still missing your content after this amount of time, please let us know, and we'd be happy to investigate further! Please check this thread for further updates.