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Ubi-Woofer

Hello everyone,

We at Ubisoft Support have started to create megathreads for regularly-reported issues, common queries, and subjects of interest or concern. If a thread already exists for your issue and is listed below, please post there rather than starting a thread of your own!

Not all of these issues are yet recognised / under investigation by the developers (please see the official Known Issues List for those), but will be submitted to them for investigation once we have collected enough information. If you're experiencing an issue listed below, please help us to gather the information we need by posting in the threads listed.

Please do be aware that this list is not exhaustive, and that not every issue we are currently investigating is listed here. Do not be concerned if your issue is not listed - we're committed to investigating all reports submitted and will do our best to assist you further. Thank you!

ISSUES / QUERIES UNDER INVESTIGATION BY UBISOFT SUPPORT

UNABLE TO PROGRESS IN A QUEST

UNABLE TO PROGRESS IN A WORLD EVENT

MISSING QUESTS
- Taken for Granted disappears from completed quests and prevents NPC dialogue
- Unable to start Bleeding the Leech after completing Firing the Arrow

GAMEPLAY BUGS, GLITCHES & QUERIES

TECHNICAL ISSUES & QUERIES

STORE PURCHASES & BILLING
- Assassin's Creed Valhalla missing from Ubisoft Connect library after purchase [PC]

RESOLVED ISSUES / QUERIES

Please find the past megathreads for resolved issues within the spoiler tags below; if an issue persists after being placed in this section, please reply to the thread, and we will look to move it back to the "under investigation" section once the investigation is reopened.

UNABLE TO PROGRESS IN A QUEST

spoiler

UNABLE TO PROGRESS IN A WORLD EVENT

spoiler

MISSING QUESTS

spoiler

GAMEPLAY BUGS, GLITCHES & QUERIES

spoiler

TECHNICAL ISSUES & QUERIES

spoiler

We'll add more links here as threads are put together. Again, please bear in mind that while the issues above have been reported to us, not all have been fully investigated / are known, so fixes are not guaranteed unless stated otherwise in the threads themselves. When more information on each issue is available, we will update each individual thread. Thank you!

Ubi-Woofer

Hello again everyone,

Given the recent replies to the thread, and also some of the inappropriate content / discussions going on in here, I thought it best to pop in and comment.

Firstly, on the subject of inappropriate content - this will not be tolerated and will, in all cases, be removed. Where necessary sanctions will be imposed, and the severity these will depend on the extent of the breach(es) of our forum rules. We openly invite you to share your concerns, criticisms, and feedback with us on the subject of the missing PC achievements - but please do not abuse us, other players, or otherwise act inappropriately here on the forums while you do.

Though I have not recently replied, it is not because I wish to ignore your posts or the concerns they raise - it is because I do not have any additional information to share on this subject at the moment, and until I do, there is nothing for me to say. I have read the recent replies and chased up more information from the teams involved, knowing how important this subject is to many of you, however as this is an issue being worked on not only by the Valhalla team but also the Ubisoft Connect team, it takes time. As soon as there is news, I will deliver an update here in the thread. Until then, I can only ask for your patience and understanding. I appreciate that this has been a concern since launch and the team are aware of this, so please rest assured that your voices are heard on the subject.

In reply to Lockmort's questions above as a final note:

As I confirmed previously, achievements are coming to Assassin's Creed Valhalla on PC.
I do not have an ETA yet of when the achievements will be implemented.
As mentioned above, I've chased answers about when the achievements will be introduced, if they'll be retroactive, and if there'll be API integration, but I have not received any information about any of this yet.
Refunds are considered on an individual basis according to our refund policy. You're welcome to submit a request however I cannot guarantee that one would be granted.

I truly am sorry that I do not have the answers you seek just yet, but as soon as I have news, I'll share it.

Ubi-Woofer

Hello everyone,

I am very happy to announce that, as some of you have already seen in the patch notes published last night for TU 1.1.1, details regarding the deployment of the Ubisoft Connect achievements for Assassin’s Creed Valhalla are now available!

The achievements for Valhalla on Ubisoft Connect will be added as part of today's patch, and will unlock retroactively when the following conditions are met for each type of objective:

• Unlock conditions for Quest-related or not-repeatable achievements:
Achievements where unlock conditions have been met will pop when the player completes a new quest.

• Unlock conditions for Countable/repeatable achievements:
Achievements will pop whenever the player performs an achievement-related action past the unlock condition.

Regarding the missing Connect overlay section for achievements and the pop-ups in-game when an achievement is earned, I haven’t received additional information on this subject from the Ubisoft Connect team at this time. Please rest assured it is still a subject under investigation, and should I hear anything, I’ll communicate it as well here. Thank you for your patience and understanding regarding these particular queries! I’ll also keep chasing the query regarding a public API for the achievements as well, to see if we have any information on this.

I’d like to extend my sincere thanks to you all for sticking with this thread and keeping the discussion going while we waited for this news. I realise it has been a long while, and I hope that you will now enjoy Valhalla even more with the achievements in place. If you have any further questions following today's deployment, please don’t hesitate to reply here in the thread and I’ll get back to you all as quickly as I can.

Ubi-Woofer

Hello everyone,

As a quick FYI, I have merged several threads concerning issues with "In the Absence of an Ealdorman" together so that we can continue to investigate these here and keep all of the relevant information together. I do apologise if any ongoing conversations have been interrupted or become disjointed as a result of this!

Having read through the thread as it now stands, there seems to be a few different issues - I have listed these below, and would like to confirm that I've covered all of the concerns expressed here, so if I've missed anything please let me know:

You have no quest marker / objective / interactable, either after completing an objective or after a crash
You are unable to hand in the brooch, either after collecting it OR due to the fact that you looted it before starting the quest
You are unable to complete the investigation into the three clues, e.g. unable to read the third clue (the note)
There are no corpses to examine in the sewers
The cutscene does not start in the underground chamber

I've passed on the images and scenarios provided here in the thread to the developers, as well as confirmed to them that these issues do not seem limited to just those who collected the brooch prior to the quest, or else experienced a crash. It would be extremely helpful if we could continue to gather the answers to my colleagues' previous questions, videos of the issues as well as copies of affected save files from you all as previously requested by my colleagues, as the number of unique situations that seem to be occurring here may be making the roots of the issues hard to pin down. You can upload your save files as a .zip file to a support case, and then quote the reference number here in the thread so one of us can grab those and forward them on. The developers are already investigating two of the above listed issues (unable to hand the brooch in if collected before starting the quest; no quest objective or interactable) and I have listed the other three to them, so hopefully I'll have some news to share on those two soon.

Thank you all for your patience and understanding regarding these issues; I fully appreciate they are halting your progress and mean that you cannot complete the quest at hand. As soon as I have news to share I'll be sure to do so. I've added this issue into the list of megathreads now as well for greater visibility. Thank you.

Ubi-Woofer

@halcyonrift Just to clarify, the misunderstanding on our part was that achievements had been discontinued - they haven't! The original information was correct, and they are indeed being worked on. Achievements are coming!

If you'd like me to take a look at an open support case you have, please quote the number here so I can take a look into it for you.

Ubi-Woofer

Hello everyone!

I'm excited to announce an update on this issue. Earlier today, we deployed a hotfix that should allow you to now progress with A Seer's Solace. Please find the full information on this in this thread, and quoted below for your convenience:

This is to let you know that we deployed a server-side update earlier today that should allow players to proceed with the Seer's Solace quest. Thanks for your patience while we worked on this fix.

Note: Please fully close the game application for the fix to become active. We also highly recommend to attempt the completion of the quest immediately upon loading your savegame.

Since we're already talking fixes: We genuinely appreciate all of you for your vigilance in reporting issues to us and want you to know that we're currently working on our next title update. You can expect fixes for some of the reported known issues (& more) later this month. Stay tuned.

If you are still unable to complete the quest after restarting the game, and ensuring it is fully-updated, please let us know here.

Ubi-Woofer

Hello everyone,

First of all, I'd like to apologise that we have not posted a reply in this thread until now. We at Ubisoft Support have been listening to your feedback regarding the overall sound quality of Assassin's Creed Valhalla, and have passed forward several links, videos and analyses of the game's audio provided in this thread, other threads and support cases to the developers already. This is a topic that has gained a fair amount of traction, and I'd like to reassure you first and foremost that it is not being ignored. It is sad to hear that so many of you find the experience of the game unpleasant due to this, and we'll do everything we can to look into this with you and see these issues investigated formally.

After reading through the whole thread, there are several further comments and video links not yet recorded that I'll be passing to the developers. At this time, I would also like to ask for some further, specific information as requested by the developers themselves in order for them to better-investigate these reports we've been receiving, and isolate the issues and their causes. What they have asked for is a brief breakdown of the issues you're experiencing, your set-up, and any evidence of the issues you can provide, in the following format:

Did you start to play Valhalla before the initial game updates were released?
What is your platform, and if on PC, what are your system specs? (CPU, GPU, RAM, etc.)
What is your audio set-up? Are you using a headset (wired or wireless?), a speaker system, a surround sound system, etc.?
What audio output is in use? 7.1, 5.1, Surround, Stereo?
A video demonstrating the issues you are experiencing.

I saw a few pages back that nonAx85 provided a detailed write-up of their experiences including the above information; even though through troubleshooting they determined it may be a local issue, it is still worth investigation to make 100% sure, so I'll be passing that forward immediately (thank you!). If others in this thread could provide the details above in brief, in that exact format, we can hopefully start to nail down these issues and see what we can do about them.

I appreciate that this update may not be what you were all hoping for, as we're still very much in the investigative stages - but please rest assured that the developers are listening, and have been reading what you all have to say. Thank you all for your time and efforts so far, and thank you in advance to anyone who takes the time to answer the questions above and help us with the investigation.

Ubi-Woofer

Hello everyone,

I created this megathread for not being able to interact with Tove / the "Carrying the Torch" quest vanishing from the completed quests log separate from the "unable to interact with settlement NPCs" megathread as, much like with Reda, this issue is specific to one NPC and it would be best to discuss it separately. I hope that nobody minds me having moved / merged your posts here to that end.

I'm pleased to say that I have some good news for you all already - the developers were notified of this issue quickly following the deployment of TU 1.1.1 and a fix has already been found, and will be released in a future update. I don't have details of when this will be just yet, however I will update this thread as soon as I know more about it. I saw a few of you make the request for this issue to be to hotfixed - I am happy to pass forward this feedback however I cannot promise one would be possible for this issue.

Please feel free to discuss the issue further here, and let me know if you have any additional questions or concerns.
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@Aeric92 Thank you for providing your case reference number! I'll make sure that the link to this thread is associated with your case so that my colleagues can refer to your post here as well.

Ubi-Woofer

Hello everyone,

I appreciate you are all eager to hear more from us about the missing achievements, however, I'm afraid I don't have any updates to share just yet. The devs have acknowledged my questions and are currently discussing them, and as soon as I receive the answers from them that you need, I will post them.

On a separate note, I'd like to reiterate that these forums should be the home of civil discussion, and that all interactions should be conducted in a positive and polite manner. While I appreciate the sentiment behind your comments, smithy10GB, I also fully appreciate how passionate everyone here in this thread is about achievements for Assassin's Creed Valhalla, and I'll do what I can to provide updates on this situation as soon as they're available.

Please do not argue with each other, troll each other, or otherwise rile each other up unnecessarily here. This megathread exists for the missing achievements, and the megathread for the issue with interacting with settlement NPCs is available for us to continue addressing that there, so let's not take this thread off its course. I will remove the off-topic posts after I've posted this comment for this reason.

I'd also like to point out, I'm not just a mod, I'm a support agent!

Ubi-Woofer

Hello everyone, thank you for continuing to report your experiences of this issue here in this thread.

I can confirm that this issue was not addressed by today's patch (1.0.4) however I am pleased to say that the developers have been able to reproduce it, and I am waiting to hear from them if they require any additional information to aid them in working on a fix for a future update. If anything further is required, I will reply again to request this.

For additional visibility, a second, slightly different issue with starting "Taken for Granted" has been recognised and reproduced by the developers as well, which may be applicable to some of you in this thread. This issue is that Randvi is interrupted when speaking with the player, and as such the questline cannot be started in the first place, again preventing the romance option from being possible.

When more information is available on either issue, I will be sure to share it here. Thank you for your patience and understanding in the meantime; I can fully appreciate the frustration caused by this issue and I hope that we'll be able to tell you more about an incoming fix soon.

@Roye209 I would also like to just quickly say - I was not ignoring this thread I post updates as frequently as I can, however until today I did not have any additional details to share. I apologise if you thought we weren't listening, but rest assured that we are!

Ubi-Woofer

Hello again everyone,

I just wanted to confirm that we did resolve this issue as mentioned above in title update 1.1.1:

Addressed an issue where Knud could become stuck in A Little Problem.

Should anyone still be facing this issue whereby Knud does not move, please let me know and I'll be happy to reopen the investigation. Thank you!

Ubi-Woofer

Hey everyone,

I split your posts off from the previous thread about this world event not completing correctly as the issue you are all describing is slightly different - that the NPC and/or boat aren't present or in the correct place in the first place. The aforementioned issue has been under investigation for a while, however I wasn't able to find any existing investigations relating to the NPC and/or boat being entirely missing from the start, and as such I'll be happy to look further into this with you all and get this issue investigated as well.

First of all, thank you for the images you have provided so far @sicplagu3. These will be helpful to the team to understand the issue better and also how the NPC is not in the correct place for the world event to begin properly. World events should normally reset as you mentioned when you travel far enough away for a long enough period, however if this has not worked in your case, we'll require a short video demonstrating this as well as a save file from you. I'm happy to open a support case on your account for you to submit the information needed - just let me know if you're able to provide it all. I also added both issues with this world event to our megathread list for everyone's visibility, in case there are any other players affected.

@Vryolaka Just to clarify, had you already attempted to complete the quest previously and now the man and boat are gone? Or were they never there to begin with? Which platform do you play on please?

@Kaje1980 Hey! Could you please confirm the platform you are playing on? Has the issue persisted since the TU 1.1.1 patch on January 14th? Finally, could you provide a short video showing that the priests are dead and the man / boat are nowhere to be found? Thank you!

Ubi-Woofer

Hey everyone, please accept my apologies for the delay since our last reply.

Thank you for your continued reports of this issue with the world event "Deviled Water", and for confirming that it persists even after the game's TU 1.1.1 update. The development team are still investigating the issue, and have requested the save files of affected players (possible for PC and PS4 players to provide) in order to try and reproduce it accurately. Unfortunately, during their previous testing, they did not encounter this issue, so it is one they require affected save files for to look into further.

@iHolmestark Leaving the area of the world event and returning after a time should reset it, however if this is not the case, this is something the team will investigate as part of the overall issue. I appreciate that you are keen to get this world event done in order to fully complete all of the regions for the "Completionist All The Way!" achievement, and I'll do everything I can to get the information the team needs in order for them to try and find a fix.

@NanoGoo Hey there! Could you possibly confirm whether you're still experiencing this issue following the game's TU 1.1.1 update? If so, as you're on PC, would you consider sending us your save files in a support case? I'd be happy to open one on your account for you if so. Thank you!

@Vryolaka @jdmedlo Thank you both for letting us know that you were able to resolve this issue, and even more so for posting your workarounds / solutions! I hope that these have been helpful to another player in the same or a similar situation. If either of you need additional support in the future, don't hesitate to reach out.

@sicplagu3 Hey! I moved most of your posts into a separate thread here for the NPC / boat for this quest being missing. If you're still having trouble with this issue, please reply there and I'll do everything I can to assist!

@jtwolph @mullhead @Deanouk @veovis77 Hello to you all! If still experiencing this issue with "Deviled Water", could you possibly advise me of the platform(s) you are playing on and also provide a video of the issue if possible? If any of you are on PC or PS4, it would be amazing if you could submit your save files to us in a support case as well so that these can be passed to the developers for analysis. Thanks!

Ubi-Woofer

Thank you for your continued replies, everyone. I will pass forward your feedback regarding a hotfix for this issue, however, I cannot promise that one will be possible. If I hear anything regarding a hotfix, or about the update this fix is currently scheduled for, I will let you know.

@WhskyDltaFoxtrt Just to clarify, did you just recently finish "Carrying the Torch" and now cannot talk to Tove? Or did you complete that quest prior to TU 1.1.1, but cannot talk to her since the update? I ask because I personally do not have the issue with speaking to Tove, having completed "Carrying the Torch" a long time ago, and currently we only know of this issue affecting players who completed "Carrying the Torch" after TU 1.1.1.

@Makhnovtchina I understand the concern regarding customisation, and will do what I can to see if a hotfix can be pushed. As above however, I don't have any control over this and if it is not possible, the fix will be implemented as planned within the update it is scheduled for. I'll do my best!

Ubi-Woofer

Hey everyone,

It shouldn't need to be said, but abusive language / excessive offensive language is not tolerated here on the forums. I've removed all of the content that was in breach of the forum rules from the thread and will continue to moderate as necessary. You are welcome to express your frustration about the issue or leave your thoughts about the investigation in a reply, but please do not purposefully ignore our rules and abuse staff such as myself. We're here to help and will do so to the best of our ability.

@Marodir I couldn't say whether a hotfix will be possible for these issues with Clues and Riddles unfortunately. Please rest assured however that these two remaining issues are a high priority for the developers and they're looking to resolve them as soon as possible. Save files from affected players would be incredibly helpful for them to analyse as part of the process, as well as videos of the issues so that they can understand exactly how the issue manifests itself in different players' save games.

@Hinni1985 Thank you for your report! You've mentioned playing on PS4 - would you be willing to provide us with your save file in a support case? To provide it, you would need to back it up onto a USB drive and then compress it into a .zip folder on your computer. From there, you can attach it to a support case and submit it. It would be much appreciated if you could!

@Wagner_360 Thank you for translating, and for providing the video! I've sent it to the developers for analysis.

@DRAGONSLAYER40 Your clarification is much appreciated, I've passed forward your report to the developers now. Could you possibly provide your save file in a support case as well? If having any trouble with uploading the file or opening a case, let me know, and I'll do my best to help further. By the way - I saw that you had posted the same post you put here into two separate threads. This is considered spam and as such I have deleted both threads, found here and here previously. Please don't do this again!

@edelgiud Your save file can be attached to a support case when compressed into a .zip file. I have already gone ahead and opened case 13905219 on your account for you, so that you can do that as easily as possible. You can find instructions here as to how to attach your files to your case if you're unsure. Your video will be too large to attach to the case, so I'd recommend uploading it to a hosting site such as YouTube and sharing the link either in the case or here in the thread. Thank you so much!

@Yorkt90 @TK123BEAST @eltnameerf Thank you for your reports, I've sent them to the developers to help with the investigation!

Ubi-Woofer

Hello everyone,

I created this megathread for not being able to interact with Tove / the "Carrying the Torch" quest vanishing from the completed quests log separate from the "unable to interact with settlement NPCs" megathread as, much like with Reda, this issue is specific to one NPC and it would be best to discuss it separately. I hope that nobody minds me having moved / merged your posts here to that end.

I'm pleased to say that I have some good news for you all already - the developers were notified of this issue quickly following the deployment of TU 1.1.1 and a fix has already been found, and will be released in a future update. I don't have details of when this will be just yet, however I will update this thread as soon as I know more about it. I saw a few of you make the request for this issue to be to hotfixed - I am happy to pass forward this feedback however I cannot promise one would be possible for this issue.

Please feel free to discuss the issue further here, and let me know if you have any additional questions or concerns.
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@Aeric92 Thank you for providing your case reference number! I'll make sure that the link to this thread is associated with your case so that my colleagues can refer to your post here as well.

Ubi-Woofer

Hey @revenantsp1, that is a fair point regarding the CTRL key. I've slightly amended the thread title to not refer to the CTRL key specifically, and insteads just the "walk" input. I believe CTRL may be the default input for that command, so that is why the developers are referring to it explicitly (as had I previously).

In terms of the keyboards / devices in use, we ask about this in the event that the issue is affecting a particular brand or model. Similar to GPUs, it can sometimes happen that an issue affects only particular ones, and we have to make specific changes to account for this. So it's always a query we're asked to pursue in the first instance. I hope that makes sense!

I mentioned the state of carrying an object already, but I'll ask them to check in on the drunken / hidden walk speeds as well. I'm unsure if drunkenness is necessarily problematic as is though, as significant inebriation does cause lethargy and a loss of coordination! I'll let you all know the outcome!

Ubi-Woofer

@asgardian02 Out of curiosity, have you previously rebound some of the keys for particular actions to others? Do you still have the same issues if using different keys for using your weapon / throwing out the fishing line? I play on PS4, so unfortunately I'm not fully familiar with how fishing works on PC, however it sounds as if you may have a conflict with the bindings that is causing the issue with the bow being drawn instead of using the line properly.

My experience of fishing on PS4 is quite different to yours on PC it seems - while I do see fish swim away at times, they're not difficult to pursue so long as you are cautious with how far you row your boat and you don't lose track of them. If you have a controller you could possibly test the fishing with on PC, it would be helpful to know whether you feel the same about the experience when using that as when using keyboard and mouse.

Regarding your feedback topic, I'm unsure which you're referring to, however in terms of addressing feedback we would always prefer to have separate threads for individual feedback topics / individual players' feedback. This allows us to address individual ideas in-depth and means that players are able to find a thread for their idea / feedback much easier due to it not having a generic title. Thank you for taking the time to create a thread though! You're welcome to share all of your own ideas there so that we can take a look at them all in one place.

Ubi-Woofer

Thanks for the image, @Fireseed! I've sent it across to the developers for them to review. Out of curiosity, if you view your progress in the challenges on the Ubisoft Connect website, does your contribution still show as 0? If so, this is possibly a larger issue with Ubisoft Connect and its tracking as a whole, but I cannot be sure, so if requested by them I'll also be forwarding the information to the Ubisoft Connect team. I haven't encountered this issue myself, as you can see below, but I'll be happy to forward any additional reports. Creating a separate thread for the limited-time challenges would probably be best however, so that we can ensure this thread doesn't stray too far off-topic.

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@xcodex94 Thanks for your report! I've sent the details you've provided to the developers now.

Ubi-Woofer

Hey @asgardian02 I've noticed that behaviour only if I startle the fish by getting too close to them on the shore / row my boat too close to them. The rest of the pod normally will continue swimming in the direction they were going and one will break off to bite at my line. Could you provide a clip showing exactly what you mean so I can judge? In the meantime, maybe try staying further away and casting your line further, to see if you have better luck.

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