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Ubi-Woofer

Hello everyone,

We at Ubisoft Support have started to create megathreads for regularly-reported issues, common queries, and subjects of interest or concern. If a thread already exists for your issue and is listed below, please post there rather than starting a thread of your own!

Not all of these issues are yet recognised / under investigation by the developers (please see the official Known Issues List for those), but will be submitted to them for investigation once we have collected enough information. If you're experiencing an issue listed below, please help us to gather the information we need by posting in the threads listed:

UNDER INVESTIGATION BY UBISOFT SUPPORT

RESOLVED ISSUES

UNABLE TO PROGRESS IN A QUEST
- Unable to progress in A Seer's Solace
- Unable to progress with Unwelcome
UNABLE TO PROGRESS IN A WORLD EVENT
- Winchell the Robesfree / Nudist Camp World Event Bug
GAMEPLAY BUGS, GLITCHES & QUERIES
- Unable to select Eivor's gender at the character selection screen

We'll add more links here as threads are put together. Again, please bear in mind that while the issues above have been reported to us, not all have been fully investigated / are known, so fixes are not guaranteed unless stated otherwise in the threads themselves. When more information on each issue is available, we will update each individual thread.

Ubi-Woofer

Hello again everyone,

Given the recent replies to the thread, and also some of the inappropriate content / discussions going on in here, I thought it best to pop in and comment.

Firstly, on the subject of inappropriate content - this will not be tolerated and will, in all cases, be removed. Where necessary sanctions will be imposed, and the severity these will depend on the extent of the breach(es) of our forum rules. We openly invite you to share your concerns, criticisms, and feedback with us on the subject of the missing PC achievements - but please do not abuse us, other players, or otherwise act inappropriately here on the forums while you do.

Though I have not recently replied, it is not because I wish to ignore your posts or the concerns they raise - it is because I do not have any additional information to share on this subject at the moment, and until I do, there is nothing for me to say. I have read the recent replies and chased up more information from the teams involved, knowing how important this subject is to many of you, however as this is an issue being worked on not only by the Valhalla team but also the Ubisoft Connect team, it takes time. As soon as there is news, I will deliver an update here in the thread. Until then, I can only ask for your patience and understanding. I appreciate that this has been a concern since launch and the team are aware of this, so please rest assured that your voices are heard on the subject.

In reply to Lockmort's questions above as a final note:

As I confirmed previously, achievements are coming to Assassin's Creed Valhalla on PC.
I do not have an ETA yet of when the achievements will be implemented.
As mentioned above, I've chased answers about when the achievements will be introduced, if they'll be retroactive, and if there'll be API integration, but I have not received any information about any of this yet.
Refunds are considered on an individual basis according to our refund policy. You're welcome to submit a request however I cannot guarantee that one would be granted.

I truly am sorry that I do not have the answers you seek just yet, but as soon as I have news, I'll share it.

Ubi-Woofer

@halcyonrift Just to clarify, the misunderstanding on our part was that achievements had been discontinued - they haven't! The original information was correct, and they are indeed being worked on. Achievements are coming!

If you'd like me to take a look at an open support case you have, please quote the number here so I can take a look into it for you.

Ubi-Woofer

Hello everyone!

I'm excited to announce an update on this issue. Earlier today, we deployed a hotfix that should allow you to now progress with A Seer's Solace. Please find the full information on this in this thread, and quoted below for your convenience:

This is to let you know that we deployed a server-side update earlier today that should allow players to proceed with the Seer's Solace quest. Thanks for your patience while we worked on this fix.

Note: Please fully close the game application for the fix to become active. We also highly recommend to attempt the completion of the quest immediately upon loading your savegame.

Since we're already talking fixes: We genuinely appreciate all of you for your vigilance in reporting issues to us and want you to know that we're currently working on our next title update. You can expect fixes for some of the reported known issues (& more) later this month. Stay tuned.

If you are still unable to complete the quest after restarting the game, and ensuring it is fully-updated, please let us know here.

Ubi-Woofer

Hello everyone,

I appreciate you are all eager to hear more from us about the missing achievements, however, I'm afraid I don't have any updates to share just yet. The devs have acknowledged my questions and are currently discussing them, and as soon as I receive the answers from them that you need, I will post them.

On a separate note, I'd like to reiterate that these forums should be the home of civil discussion, and that all interactions should be conducted in a positive and polite manner. While I appreciate the sentiment behind your comments, smithy10GB, I also fully appreciate how passionate everyone here in this thread is about achievements for Assassin's Creed Valhalla, and I'll do what I can to provide updates on this situation as soon as they're available.

Please do not argue with each other, troll each other, or otherwise rile each other up unnecessarily here. This megathread exists for the missing achievements, and the megathread for the issue with interacting with settlement NPCs is available for us to continue addressing that there, so let's not take this thread off its course. I will remove the off-topic posts after I've posted this comment for this reason.

I'd also like to point out, I'm not just a mod, I'm a support agent!

Ubi-Woofer

Hello everyone, thank you for continuing to report your experiences of this issue here in this thread.

I can confirm that this issue was not addressed by today's patch (1.0.4) however I am pleased to say that the developers have been able to reproduce it, and I am waiting to hear from them if they require any additional information to aid them in working on a fix for a future update. If anything further is required, I will reply again to request this.

For additional visibility, a second, slightly different issue with starting "Taken for Granted" has been recognised and reproduced by the developers as well, which may be applicable to some of you in this thread. This issue is that Randvi is interrupted when speaking with the player, and as such the questline cannot be started in the first place, again preventing the romance option from being possible.

When more information is available on either issue, I will be sure to share it here. Thank you for your patience and understanding in the meantime; I can fully appreciate the frustration caused by this issue and I hope that we'll be able to tell you more about an incoming fix soon.

@Roye209 I would also like to just quickly say - I was not ignoring this thread I post updates as frequently as I can, however until today I did not have any additional details to share. I apologise if you thought we weren't listening, but rest assured that we are!

Ubi-Woofer

Hello everyone,

Please allow me to apologise for the confusion and miscommunication on this topic! I would like to draw your attention to the amendment made to my colleague Baron's post:

ERRATUM DATED 14/11/2020
Previous response above was inaccurate.
We are aware that achievements are not available for Assassin's Creed Valhalla players on PC - this was unintended. We are actively working to enable achievements and will keep you updated when more information is available.

I can confirm that achievements will be coming to Assassin's Creed Valhalla on PC as such. Please rest assured that all of your feedback on this matter has been carefully taken into consideration. We will update you all as soon as we have more information to share. Thank you.

Ubi-Woofer

@halcyonrift I've just sent you an email with a request for some additional information that the devs asked for - I'm afraid I can't confirm what the outcome of this investigation will be, but if you'd be happy to contribute and provide the needed details, that would be awesome The player experience is very important to us, so we'll do what we can in this regard.

@Vilemos I'm afraid I don't have the answer to this question at this time. I'll try to find out and update the thread again, however this may be knowledge that only becomes available closer to the release of the achievements. I'm sorry that I don't have more to share right now!

Ubi-Woofer

Hello again everyone,

I'm afraid I don't have much additional information to share at the moment, but please rest assured that I've forwarded your queries regarding when achievements will be available, whether they'll be retroactive, and also whether we'll implement a public API for them to the devs for them to update me as soon as possible. Once I know, I'll make sure that you know!

@GalaxSora I've replied to your support case

@ShroniX As you already noticed, I've replied to yours as well!

@Itslileloke I have also replied to the support case you mentioned, but a couple of things - please don't spam every support method with the same request, and don't post in a thread such as this again to derail the existing topic. Duplicating your request duplicates the work on our end and can mean that multiple agents may try to assist you at once; it's best to create one singular request with all of the information we need inside for us to work with. Derailing threads is against our forum rules, and repeated incidents may lead to sanctions. Thank you!

Ubi-Woofer

Hello everyone,

Thank you for continuing to report this issue with "Brewing Rebellion" to us. I've merged as many threads as I could find for the issue into this megathread, so that we can hopefully now keep the provision of new information, workarounds and videos in one place. I do apologise if any conversations have been interrupted or become disjointed as a result!

I'd like to confirm that this issue has been reported to the devs, and we've provided them with several videos from this thread as well as submitted support cases. So far they have not managed to reproduce the issue, but their investigation still continues, so please don't worry.

As soon as we receive any further information, or if there is any information we need to request of yourselves, we will let you know. One request from myself would be if any players on PS4 or PC could submit their save files to us via a support case, so that we can pass these on as well, and quote the number here so I can find them and pass them on. Thank you to anyone who takes the time to submit those.

Ubi-Woofer

@B_R_E_N_0 Just as a quick request - if replying to multiple people, please @ them in one post rather than creating individual replies. It also means you don't have to repost the video multiple times to separate people - they'll all just see it under that one reply. At the moment your replies are more in the nature of bumping, which goes against our forum rules, so please try to avoid this!

@yeti4life I am not ignoring the other posts, not at all! That said however, this megathread was created with the issue with opening the door in mind, as that is the primary issue and the one most players have reported. If you would like to start a separate thread for your issue with obtaining the Brewing Rebellion quest, then we could separately investigate this there - but as it is now, I'm communicating on all issues here. It would be helpful if you could provide a video showing that you are unable to obtain the quest.

@oz10w Our investigation is ongoing, but this issue has proven quite complex to pin down. It isn't that nothing is happening - but I do not have a more substantial update for the moment, as the issue has not yet been confirmed as reproduced.

As an FYI for you all though - I discussed the issue with the community team as I mentioned I would yesterday, and now this issue with Brewing Rebellion is listed under the "issues under investigation" section of the Known Issues List. I hope that its inclusion there will reassure you all that we're all doing our best to get this issue nailed down and resolved. Thank you.

Ubi-Woofer

@Petteflet88 This issue with progression in The Sons of Ragnar was added to the Known Issues list under "issues under investigation" following the collective reports of this issue submitted in this thread, and my correspondence with the community team about the issue. We cannot yet say when a fix will come, however the developers are working hard to diagnose the cause of the issue and as soon as we have news - as my colleague Ubi-Baron has said - we will share this here.

I appreciate that your progress in the game has been stalled by this issue for a significant period and we are not ignorant of this. I would ask that you remain courteous even in your frustration, refrain from spreading misinformation, and trust in that this is being treated as a priority for the developers to investigate. Thank you.

Ubi-Woofer

Hello everyone,

With the aim of keeping you all in the loop as best I can - the developers' investigation into these issues with Brewing Rebellion continues at present. To help with their investigation, we're still collecting additional videos, save files and MSINFO / DXDIAG files for them to review. If you are able to submit any of these to us on this thread, in a support case or via Live Chat, it would be greatly appreciated. Please accept my apologies as well that the link to this thread had somehow been missed from the Reported Issue Megathread list - it's now snugly sandwiched between "Unholy Father" and "The Big Finish" on there! I'll contact the community team for Valhalla see whether the issue can be added to the formal Known Issues list as well.

In the meantime, I did spot that gorechi found and posted a workaround for the issue with opening the longhouse door that several players since reported as working for them. I'd like to give this workaround greater visibility in case it can help further players, so have pasted it below (vulgarities politely removed ). gorechi, you're awesome for sharing this workaround, and I will be sending it across to the developers for them to take into account as well.

Leave the door alone, go to this quest point (The Gleewoman), free the bard, give her 33 of silver and make her start to follow you. Then fast travel back to Buckingham (it's ok that after fast travel the bard is not with you) and sneak past the guards to the door of the longhouse. Press 'Open by force' (or how it is in English, I don't know) and wait. After about 10 shoulder bashes my bard appeared and helped me to open the door.

@DingusBopper I am glad that your creative writing inspired by this issue on page 10 entertained others in the thread. However, I'd like to reassure you and everyone else that this issue is not a joke to us, and as soon as I have any news at all about a resolution, I'll share it. Thank you!

@Deadpool1923 Thank you for taking the time to submit a video, I have forwarded this to the developers.

@damasta7293 Your video is also much appreciated, and has been passed to the developers. Thank you.

@THATRICHBRIT Issuing a chargeback via your bank or payment provider may have consequences for your Ubisoft Account. I'd encourage you to review our article about this before taking any action.

@cloomcloom Thank you for sharing these videos with us, I've sent them across to the developers now.

@Jon-wileman Refund requests are considered on an individual basis; please refer to our refund policies for digital and physical items and contact us privately if you'd like us to consider a refund request from yourself. If you'd like to consider account deletion, this can be self-handled on our account management website.

Ubi-Woofer

Hello everyone,

Thank you for continuing to report your experiences of this issue with "War Weary" here on the forums. As far as I understand it, it seems that the common factor in all reports is Ceolbert's death, as this prevents progress after the battle at the river if not before. As such, I've brought together as many reports of the issue as I could find into this megathread and renamed it with this in mind. I will continue to merge other threads I find that mention it into this one, so I do apologise if any existing conversations are disrupted or appear disjointed.

I would first like to thank fatblokekev, Shunkh, Worvert, HoXK92 and UrsusFlambat for creating cases as requested by my colleague UbiExcellent and submitting their save files (and in Shunkh's case, system files as well!) for further investigation. Your help is incredibly valuable to us and is much appreciated. I've submitted all of the submitted files forward to the devs now in case they can be of help to them in investigating this issue further. GicaDeLaBar and ND-Legend896, I saw that you both also posted case numbers but there were no attached files in either. If you intended to attach some files, please try again to do so and let me know when they're there so I can send them over to the devs as well!

As far as I can tell from the existing investigation, a fix may already be in the works, but I'll need to confirm this and update you all at a later point. Once I have any further information to share, I'll let you know! Thank you all for your patience and understanding in the meantime.

Ubi-Woofer

Hello everyone,

Please accept my apologies for the delay in our update on this topic! I've now created this "megathread" for this issue with the legendary animal trophies not appearing on the longhouse wall as they should, and have added it to our reported issue megathreads list. I've merged a large quantity of threads already into this one, and will be continuing to merge any more that crop up, so apologies in advance if any conversations become disjointed. Please try to keep all relevant discussion in this thread from here on in.

I am pleased to say that following investigation, the developers were able to reproduce this issue and a fix is planned for a future update. I do not have any additional information about this update at present (including when it will be implemented) so I can only ask for your patience until this information becomes available for me to share.

Thank you all for your understanding, and I hope to be back soon with an update!

Ubi-Woofer

@lorcanjpt Thanks for your reply! You can record on your mobile phone if you're unable to record on your console directly - the only thing I ask is that you ensure the full screen is visible and legible, and there are no reflections that might obstruct what the developers need to see (e.g. sun glare).

From what I know Stowe and Erke should be available to interact with at the villa after the quest, so if you can navigate there and show that they're either not present or you can't talk to them even if they are, that would be ideal. Thanks!

Ubi-Woofer

@BobbyFioretti Without knowing what causes the issue, and being able to reproduce it, it is difficult for the developers to resolve it - which is why we're continuing to gather further information. As soon as there is an update to share on the investigation I will of course let you know. In the meantime, any additional files and videos we can gather are all crucial.

@smithy10GB This issue was raised to the developers and has been under investigation by them for some time now, which I can fully appreciate is not ideal as you wish to continue playing. The team are doing everything they can to reproduce the issue and implement a fix, however they do need to gather information from affected players in order to achieve this. If I could speed up the process, believe me, I would - but I'm afraid for the moment I must continue to ask for your patience and understanding, and your help if you can offer it.

For the attention of you all - the Known Issues List was updated today, and now lists this issue under "issues under investigation". I hope that this will reassure you that the developers are listening, are taking your reports seriously, and do hope to offer an update very soon. Thank you.

Ubi-Woofer

Hello everyone,

Thank you for coming together to report your issues with saving your game and fast travelling following the 1.0.4 title update. I have created this megathread to keep track of these reports and begin to consolidate as much information as possible in one place.

These issues have already been brought to the attention of the developers, and to investigate this further, they are requesting the following information:

Video footage of not being able to fast travel in-game on v1.0.4.
Copies of affected players' save files (only possible on PC and PS4)
Information about the fast travel points you are trying to use, and whether it is only specific ones or all that do not function
Confirmation of any workarounds you've attempted that have failed

You can submit a video here on the forums by uploading it to a hosting site such as YouTube or Google Drive, and then sharing the link here in the thread. Save files should be shared with us directly via a support case or Live Chat - if you do send these over, please quote your case reference number here in this thread so that an agent such as myself can go fetch the files and send them to the developers.

I'd like to end this post by thanking those players who have shared the workarounds that worked for them throughout the thread; you're all awesome and it is much appreciated that you took the time to try and help other players out. I'll leave a few of these workarounds below for you all to try, and it would be helpful to know if any of these are still effective or not working any longer. Thank you so much

I started a feast and it fixed it. I also heard that assassinating the straw dummies works

workaround from VALLEJOWATTS

For me, speaking to Petra in camp fixed it. (just opened and closed the communication and got no name "quest completed"

workaround from RIMMERRR

I assassinated the dummys in raventhorpe. Got some random quest completion after 4 kills

workaround from ALEINADINE

sleep in your bed at ravensthorpe, meditate, fixed it for me after meditating, saves now work again!

workaround from NANATAKE

Ubi-Woofer

@krohnjw Thanks for capturing this video and sending it over! I've downloaded it now and will send it over to the devs for their review. In the meantime, I'm unsure if you've tried anything like this, but have you tried untracking the quest and instead completing a world event or two, then coming back to the settlement to see if anything progresses?

Ubi-Woofer

Hello everyone,

Thank you for reaching out to report your issues with reporting to Stowe and Erke after investigating the temple in "Walls and Shadows". I have created this megathread separate to the original one about being unable to complete the investigation of the temple, as it is now apparent that these are two distinct issues and it would be best to investigate them individually as such.

Regarding this specific issue, the devs are requesting that we collect save files from affected players, so that they can analyse these and attempt to reproduce the issue in more depth. If you play on PC or PS4, it would be much appreciated if you could submit your saves to us in a support case or via Live Chat, and then quote your case reference number here in this thread so that I can go and fetch the files to submit them to the devs!

For those playing on an Xbox console, Google Stadia or Amazon Luna, a video of the issue would also be very useful to us. It is proving a tricky one to isolate so any insight into possible reproduction steps or the impact of the issue would be great to obtain.

Thank you all for your patience and understanding while we conduct our investigation, and don't hesitate to ask any questions you may have.

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