Hello Vikingr,

We at Ubisoft Support have started to create megathreads for regularly-reported issues, common queries, and subjects of interest or concern. If a thread already exists for your issue and is listed below, please post there rather than starting a thread of your own!

Not all of these issues are yet recognised / under investigation by the developers (please see the official Known Issues List for those), but will be submitted to them for investigation once we have collected enough information. If you're experiencing an issue listed below, please help us to gather the information we need by posting in the threads listed.

Please do be aware that this list is not exhaustive, and that not every issue we are currently investigating is listed here. Do not be concerned if your issue is not listed - we're committed to investigating all reports submitted and will do our best to assist you further. Thank you!

ISSUES / QUERIES UNDER INVESTIGATION BY UBISOFT SUPPORT

• UNABLE TO PROGRESS IN A QUEST
  • Unable to progress with "A Brother's Keeper"
  • Unable to progress with "A Mild Hunt"
  • [WotD] Unable to progress in "Courting the Kings"
  • Unable to proceed in "Fiery Ambush"
  • Unable to progress in "King Killer"
  • Unable to proceed with "Kingdom's End" after pledging to Hamtunscire
  • [DoR] Unable to interact with Durrigor during "The Warlord's Daughter"
  • [DoR] Unable to progress after talking to Ivaldi in Vault of the Ancients quest
  • [REOPENED] Unable to progress with "A Sword-Shower in Anecastre" as Hunwald will not move
  • [REOPENED] Unable to complete "Binding Fate"
  • [REOPENED] Unable to interact with Rollo in "Old Wounds"
  • [REOPENED] Unable to progress in "A Challenge From the Gods"
  • [REOPENED] [DoR] Unable to follow Tyra during "Finding Fritjof"
  • [REOPENED] Unable to proceed in 'Road to Hamartia' due to being unable to follow Beonton

• MISSING QUESTS
  • Unable to start 'Road To Hamartia' after completing 'Honor Has Two Edges'

• UNABLE TO PROGRESS IN A WORLD EVENT
  • [WotD] Unable to re-play Trials of the Morrigan / restore Trade Posts on second playthrough
  • Unable to complete "Ledecestrescire Sauce"
  • Unable to progress in "The Twit Saga" Part One
  • [REOPENED] Unable to complete "The Horn of Ragnar"

• GAMEPLAY BUGS, GLITCHES & QUERIES
  • "Man's Best Friend" ability not unlocked after completing A Little Problem
  • Unable to access small chest behind waterfall near Anlaf's Lookout
  • Settlement NPCs are spawning into the world dead
  • Duplicated Items in Inventory
  • When loading a save, it is always raining in-game
  • Eivor sometimes flies up to the sky and causes a desynchronization
  • Eivor is able to fast-travel to unclaimed trade posts
  • Unable to find Jomsviking to hire at Docks
  • Unable to collect Ymir's Tear Stones
  • Unable to achieve Gold Medals in Mastery "Trials of the Wolf"
  • Level scaling prevents you from receiving Reda's Daily Quests
  • Quests from Reda are automatically completing
  • Equipped runes will randomly disappear from gear
  • Daily Contract not added to Quest Log after accepting
  • Settlement decorations purchased from the Animus Store show as available to purchase at Reda's Shop
  • Reindeer mount in Asgard looks distorted when using a Lynx / Lion mount
  • Magyar Bow unlocked prior to completing Hunter Deliveries
  • Eivor spawns into the world drunk
  • River Raid Supplies show as Exhausted but there are still items to purchase from Vagn
  • [TU 1.5.1] Reda is only offering one daily contract following TU 1.5.1.
  • Basim's Sword and Eclipse Scythe change names when upgrading to Divine Quality
  • [REOPENED] Pets have disappeared from the Settlement
  • [REOPENED] Ship shields are displaying the incorrect design
  • [REOPENED] Bjorn the Berserker is unassigned from my raiding crew randomly
  • [REOPENED] Unable to purchase Berserker items from Reda's Shop if they already owned
  • [REOPENED] [TU 1.0.4] Unable to loot wealth from Hvallgrof Outpost or Dunwic
  • [REOPENED] Max River Raid Supplies showing as 1/1
  • [REOPENED] Arrow Stuck on Eivor's hand following charging the bow
  • [REOPENED] The Berserker Gear has reset and lost all of the acquired runes and upgrades
  • [REOPENED] Weapons / Shields have disappeared from inventory
  • [REOPENED] [TU 1.3.0] Unable to accelerate mount / boat after acquiring "Heidrun Slam"
  • [REOPENED] [TU 1.3.1.] River Raids locations won't complete despite clearing area

• TECHNICAL ISSUES & QUERIES
  • Crash / Freeze
    • Experiencing crashes during the Sigrblot Festival event
    • [PC] Experiencing crashes / freezes whilst playing Assassin's Creed Valhalla
    • [DoR] Experiencing crashes / freezes whilst playing "Dawn of Ragnarok" expansion

• Performance (Stuttering / Low FPS)
  • Longer loading times following TU 1.2.2

• Graphics
  • Disappearing foliage/grass/tents/ropes

• Peripherals / Controllers
  • [PC] Xbox One / Series X|S controllers disconnecting on PC
  • [XB1] Xbox One / Series X|S controllers disconnecting on Xbox One
  • No Haptic Feedback when using DualSense Controller

• Audio Issues
  • Audio stutters / cuts out / is delayed
  • Dialogue / sound effects / audio loops
  • [REOPENED] Music rarely plays in-game

• Error Codes
  • [STADIA] "Your game had a glitch" error prevents saves from loading correctly

• Save Issues
  • "Data Corrupt!" Error on Save Games
  • My progress has been reset / lost; recent save games not available

• Trophies / Achievements
  • [TU 1.3.1] Trophies / Achievements have not unlocked correctly, despite meeting the requirements
  • Unable to unlock "Slam Master" after completing all of the flyts
  • "Ambianum" Core Challenge doesn't unlock after visiting Amiens
  • "Stinky But Deadly" Core Challenge hasn't unlocked
  • Ubisoft Connect Timed Weekly Challenges aren't updating as expected
  • [WotD] [PS] Unable to unlock "Double Trouble" trophy

• STORE PURCHASES & BILLING
  • Unable to start "Dawn of Ragnarok" Expansion

We'll add more links here as threads are put together. Again, please bear in mind that while the issues above have been reported to us, not all have been fully investigated / are known, so fixes are not guaranteed unless stated otherwise in the threads themselves. When more information on each issue is available, we will update each individual thread. Thank you!

Hello again everyone,

Given the recent replies to the thread, and also some of the inappropriate content / discussions going on in here, I thought it best to pop in and comment.

Firstly, on the subject of inappropriate content - this will not be tolerated and will, in all cases, be removed. Where necessary sanctions will be imposed, and the severity these will depend on the extent of the breach(es) of our forum rules. We openly invite you to share your concerns, criticisms, and feedback with us on the subject of the missing PC achievements - but please do not abuse us, other players, or otherwise act inappropriately here on the forums while you do.

Though I have not recently replied, it is not because I wish to ignore your posts or the concerns they raise - it is because I do not have any additional information to share on this subject at the moment, and until I do, there is nothing for me to say. I have read the recent replies and chased up more information from the teams involved, knowing how important this subject is to many of you, however as this is an issue being worked on not only by the Valhalla team but also the Ubisoft Connect team, it takes time. As soon as there is news, I will deliver an update here in the thread. Until then, I can only ask for your patience and understanding. I appreciate that this has been a concern since launch and the team are aware of this, so please rest assured that your voices are heard on the subject.

In reply to Lockmort's questions above as a final note:

• As I confirmed previously, achievements are coming to Assassin's Creed Valhalla on PC.
• I do not have an ETA yet of when the achievements will be implemented.
• As mentioned above, I've chased answers about when the achievements will be introduced, if they'll be retroactive, and if there'll be API integration, but I have not received any information about any of this yet.
• Refunds are considered on an individual basis according to our refund policy. You're welcome to submit a request however I cannot guarantee that one would be granted.

I truly am sorry that I do not have the answers you seek just yet, but as soon as I have news, I'll share it.

Hello everyone,

As a quick FYI, I have merged several threads concerning issues with "In the Absence of an Ealdorman" together so that we can continue to investigate these here and keep all of the relevant information together. I do apologise if any ongoing conversations have been interrupted or become disjointed as a result of this!

Having read through the thread as it now stands, there seems to be a few different issues - I have listed these below, and would like to confirm that I've covered all of the concerns expressed here, so if I've missed anything please let me know:

• You have no quest marker / objective / interactable, either after completing an objective or after a crash
• You are unable to hand in the brooch, either after collecting it OR due to the fact that you looted it before starting the quest
• You are unable to complete the investigation into the three clues, e.g. unable to read the third clue (the note)
• There are no corpses to examine in the sewers
• The cutscene does not start in the underground chamber

I've passed on the images and scenarios provided here in the thread to the developers, as well as confirmed to them that these issues do not seem limited to just those who collected the brooch prior to the quest, or else experienced a crash. It would be extremely helpful if we could continue to gather the answers to my colleagues' previous questions, videos of the issues as well as copies of affected save files from you all as previously requested by my colleagues, as the number of unique situations that seem to be occurring here may be making the roots of the issues hard to pin down. You can upload your save files as a .zip file to a support case, and then quote the reference number here in the thread so one of us can grab those and forward them on. The developers are already investigating two of the above listed issues (unable to hand the brooch in if collected before starting the quest; no quest objective or interactable) and I have listed the other three to them, so hopefully I'll have some news to share on those two soon.

Thank you all for your patience and understanding regarding these issues; I fully appreciate they are halting your progress and mean that you cannot complete the quest at hand. As soon as I have news to share I'll be sure to do so. I've added this issue into the list of megathreads now as well for greater visibility. Thank you.

Hello everyone,

I am very happy to announce that, as some of you have already seen in the patch notes published last night for TU 1.1.1, details regarding the deployment of the Ubisoft Connect achievements for Assassin’s Creed Valhalla are now available!

The achievements for Valhalla on Ubisoft Connect will be added as part of today's patch, and will unlock retroactively when the following conditions are met for each type of objective:

• Unlock conditions for Quest-related or not-repeatable achievements:
Achievements where unlock conditions have been met will pop when the player completes a new quest. 

• Unlock conditions for Countable/repeatable achievements:
Achievements will pop whenever the player performs an achievement-related action past the unlock condition. 

Regarding the missing Connect overlay section for achievements and the pop-ups in-game when an achievement is earned, I haven’t received additional information on this subject from the Ubisoft Connect team at this time. Please rest assured it is still a subject under investigation, and should I hear anything, I’ll communicate it as well here. Thank you for your patience and understanding regarding these particular queries! I’ll also keep chasing the query regarding a public API for the achievements as well, to see if we have any information on this.

I’d like to extend my sincere thanks to you all for sticking with this thread and keeping the discussion going while we waited for this news. I realise it has been a long while, and I hope that you will now enjoy Valhalla even more with the achievements in place. If you have any further questions following today's deployment, please don’t hesitate to reply here in the thread and I’ll get back to you all as quickly as I can.

Hey all,

The development team are aware of issues both with headshots tracking correctly for the Egghead Challenge, as well as with claiming the Einherjar bow as the challenge's reward. Both issues are under investigation at the moment, and we will continue to provide updates on the team's progress here in this megathread as we receive them.

The issue with claiming the Einherjar bow through the Ubisoft Connect flow has been reproduced during testing, so this is great news for the investigation. Thank you all for sharing your accounts of the issue here in this thread so that we could pass forward the relevant information.

I have also passed forward the feedback from some of you that making the bow a claimable item rather than a challenge reward would be appreciated if the challenge ends before the issue can be resolved. Should the team action this feedback or plan to release the bow in another way due to the ongoing issues, we'll let you know here in the thread.

Thank you all again for your continued updates, and please continue to refer to this megathread for the latest news.

Hello everyone,

Similar to the megathread list for Assassin's Creed Valhalla, this thread aims to bring together common issue / feedback topics raised here in the Forum Feedback section and list them for your visibility.

If a thread for your issue or feedback topic already exists, please reply to that existing thread and add your experience there. This helps us to keep all relevant information together and pass it to the forum developers effectively. The below list is not exhaustive, and will be updated as frequently as possible with new topics and ideas. All items listed below as raised also do not have a confirmed resolution / implementation unless stated in their relevant thread, or under the formal section below.

Thank you for participating in our Open Beta for these new forums, and please let us know if there is anything that you can think of to help improve the experience we're offering here!

RAISED TO THE FORUM DEVELOPERS

• ISSUES
  • Login pop-up may pop-up partially off-screen
  • "Remember Me" function when logging in does not always retain login details for future visits
  • If having 2FA enabled, using another Ubisoft website where it is not leveraged while logged into Discussions will trigger a logout on Discussions
  • Frequent Session Mismatch errors / logouts
  • Signatures are not always displayed under posts made by players with one set on their profiles
  • Unable to set a signature when editing your profile
  • When quoting another player's post that uses bullets/lists, these may not be quoted correctly and break the quote up
  • After deleting a post/thread, a visible blank space may be left where the post/thread used to be
  • The pop-up functions accessed by hovering over a player's profile picture cannot be used as the pop-up quickly disappears
  • Pasting mobile links (m.) for YouTube videos will not allow them to embed
  • Posts may be flagged as spam by Akismet without reason
  • After logging in while browsing, I am redirected to another page
  • Discussions responds to ESC key inputs when the post creator is open, even if it is not the primary window in use
  • Users using pagination may see the wrong number of threads per page due to moderation actions (merging or moving threads)
  • Swiping to close one side menu opens the other instead [Mobile]
  • Unable to read or send chat messages to another user

• FEEDBACK
  • When using infinite scroll, loading new posts / threads occurs too late when the bottom of the page has been reached
  • Statistics on profiles take into account deleted content; it would be preferred that they don't
  • It is unclear that the number next to speech bubble icon refers to the total number of posts in a thread, rather than the number of replies
  • Add a "tool tip" highlight for each post formatting option to explain what each does
  • Update the default icon on profiles for following a player to be "Follow" rather than "Unfollow" as this implies you are already following the person even if not
  • Add an option to jump to the latest Ubisoft response in a thread in the UI/UX within a thread itself in addition to the thread list
  • Improve post/thread deletion
  • Introduce a "timeline" bar / navbar when navigating with infinite scroll
  • Make it clearer when viewing the thread listings which threads are read / unread
  • Allow threads to be filtered by whether they are read / unread
  • Allow multiple threads to be selected and marked as read / unread
  • Allow users to choose their own profile banner images from a Ubisoft gallery / custom upload
  • Implement features of Ubisoft Connect (e.g. friends list, statistics, games played) with Discussions on profiles, and Discussions notifications in Ubisoft Connect
  • Criticism of the infinite scroll method of browsing
  • Show thread title/posting dates in profile activity feeds, not just the section posted in
  • Introduce a setting for enabling/disabling profile hovercards while browsing
  • Change the bottom menu to always appear, instead of appearing when scrolling [Mobile]
  • Side menus open too easily when swiping [Mobile]
  • Disable side menus during post / thread creation [Mobile]

RESOLVED / IMPLEMENTED BY THE FORUM DEVELOPERS

• ISSUES
  • When tagging another user, the tag appears on its own line
  • When using emojis, the emoji appears on its own line
  • Forum settings for pagination / notifications / topic watching etc. are resetting / reverting randomly
  • Hyperlinks appear as black text and without underline, so cannot be differentiated from standard text
  • Images cannot be uploaded correctly and did not appear in posts
  • The webpage automatically moves to the top and bottom when scrolled once
  • Title alignment and moderation labels (i.e. Moved / Merged) not appearing [Mobile]
  • Site footer still refers to "Ubisoft Club" rather than "Ubisoft Connect"
  • Thread titles do not wrap if exceeding a certain length; full thread titles therefore not visible when navigating
  • The user provided Poll title is not displayed after creating the poll in the post
  • Browsing / navigation not working correctly [Firefox]
  • If not logged into your Ubisoft Account while browsing, spoiler tags may not be expandable
  • Some text was invisible / difficult to read while using Dark Mode
  • Theme-based display issues relating to particular brands (e.g. Rainbow Six Extraction)
  • Deleting a post via a user's profile page deleted the thread it was posted in instead
  • Various display issues
  • If logging out from a localised Discussions page, users were redirected to the English site
  • Guests could select to watch categories even if not logged into the site
  • Thread creation date not displaying correctly on the desktop site
  • Overlapping / obscured icons [Mobile]
  • Thread creation text entry boxes are cramped / inaccessible when on-screen keyboard is engaged [Mobile]
  • Changes to profile are not saving, even though the confirmation of changes being applied is displayed

• FEEDBACK
  • Thread cards take up excessive space (List View was introduced as an alternative to the standard view)
  • Add the name of last person to reply to a thread and when to card / list view
  • Allow threads to be filtered by whether they have an "Official Response" from Ubisoft Staff
  • When using pagination, the thread title is missing from all subsequent pages except the first
  • Extend the time allowed for post editing (limit was extended to 24 hours rather than 10 minutes)
  • Dark mode introduced

@halcyonrift Just to clarify, the misunderstanding on our part was that achievements had been discontinued - they haven't! The original information was correct, and they are indeed being worked on. Achievements are coming!

If you'd like me to take a look at an open support case you have, please quote the number here so I can take a look into it for you.

Hello everyone!

I'm excited to announce an update on this issue. Earlier today, we deployed a hotfix that should allow you to now progress with A Seer's Solace. Please find the full information on this in this thread, and quoted below for your convenience:

This is to let you know that we deployed a server-side update earlier today that should allow players to proceed with the Seer's Solace quest. Thanks for your patience while we worked on this fix.

Note: Please fully close the game application for the fix to become active. We also highly recommend to attempt the completion of the quest immediately upon loading your savegame.

Since we're already talking fixes: We genuinely appreciate all of you for your vigilance in reporting issues to us and want you to know that we're currently working on our next title update. You can expect fixes for some of the reported known issues (& more) later this month. Stay tuned.

If you are still unable to complete the quest after restarting the game, and ensuring it is fully-updated, please let us know here.

Hello everyone,

First of all, I'd like to apologise that we have not posted a reply in this thread until now. We at Ubisoft Support have been listening to your feedback regarding the overall sound quality of Assassin's Creed Valhalla, and have passed forward several links, videos and analyses of the game's audio provided in this thread, other threads and support cases to the developers already. This is a topic that has gained a fair amount of traction, and I'd like to reassure you first and foremost that it is not being ignored. It is sad to hear that so many of you find the experience of the game unpleasant due to this, and we'll do everything we can to look into this with you and see these issues investigated formally.

After reading through the whole thread, there are several further comments and video links not yet recorded that I'll be passing to the developers. At this time, I would also like to ask for some further, specific information as requested by the developers themselves in order for them to better-investigate these reports we've been receiving, and isolate the issues and their causes. What they have asked for is a brief breakdown of the issues you're experiencing, your set-up, and any evidence of the issues you can provide, in the following format:

• Did you start to play Valhalla before the initial game updates were released?
• What is your platform, and if on PC, what are your system specs? (CPU, GPU, RAM, etc.)
• What is your audio set-up? Are you using a headset (wired or wireless?), a speaker system, a surround sound system, etc.?
• What audio output is in use? 7.1, 5.1, Surround, Stereo?
• A video demonstrating the issues you are experiencing.

I saw a few pages back that nonAx85 provided a detailed write-up of their experiences including the above information; even though through troubleshooting they determined it may be a local issue, it is still worth investigation to make 100% sure, so I'll be passing that forward immediately (thank you!). If others in this thread could provide the details above in brief, in that exact format, we can hopefully start to nail down these issues and see what we can do about them.

I appreciate that this update may not be what you were all hoping for, as we're still very much in the investigative stages - but please rest assured that the developers are listening, and have been reading what you all have to say. Thank you all for your time and efforts so far, and thank you in advance to anyone who takes the time to answer the questions above and help us with the investigation.

Hello everyone,

I created this megathread for not being able to interact with Tove / the "Carrying the Torch" quest vanishing from the completed quests log separate from the "unable to interact with settlement NPCs" megathread as, much like with Reda, this issue is specific to one NPC and it would be best to discuss it separately. I hope that nobody minds me having moved / merged your posts here to that end.

I'm pleased to say that I have some good news for you all already - the developers were notified of this issue quickly following the deployment of TU 1.1.1 and a fix has already been found, and will be released in a future update. I don't have details of when this will be just yet, however I will update this thread as soon as I know more about it. I saw a few of you make the request for this issue to be to hotfixed - I am happy to pass forward this feedback however I cannot promise one would be possible for this issue.

Please feel free to discuss the issue further here, and let me know if you have any additional questions or concerns.

@Aeric92 Thank you for providing your case reference number! I'll make sure that the link to this thread is associated with your case so that my colleagues can refer to your post here as well.

@Zords_ESP - Welcome to the Discussions forums! I'm sorry to hear that you are experiencing frequent RIBERA-40002 errors in Ghost Recon Wildlands. We have a megathread set up for reports of these issues here in the Player Support section, so please refer to this for updates. I will merge your thread into the megathread, to keep reports together.

@Astidonius-0 - Welcome to Discussions to you as well. Thank you for letting us know that you did already try portforwarding; I'm sorry to hear that this has had little impact. We are investigating increased reports of RIBERA errors at the moment, as well as working to resolve a server degradation that has been affecting multiple games since July 20th, so please keep an eye on the megathread for updates.

@Hippolyta - I have moved your thread to the Player Support section, as it is discussing the ongoing connectivity issues that remain under investigation. Please refer to my advice in the other thread I tagged you in, and let me know if you have additional questions.

@I_am_perplexing - Just to check, have you already tried troubleshooting to rule out any localised issues? As I've mentioned above, we're investigating increased reports of RIBERA errors as well as working to resolve a degradation that began on July 20th, so please rest assured that we are also investigating on our side.

In the meantime, restarting the game a few times has worked for a number of players, and allowed them to enter the game successfully and use online features.

@Dora-Explora, I have edited your post to make the text visible, as it appears there was an issue with the background colour and text colour. To respond to what you have written - the investigation myself and my colleagues have mentioned is very much real and ongoing. As we've stated, updates will be shared here on the forums as soon as we have them available. At the moment, the team are continuing to look into the recent degradation and connectivity issues, so we must ask for your patience while they do so.

@gunbladelad, I am sorry to hear that you are also impacted by the issues described in this thread. Please refer to my posts above for the latest update we have on the investigation. In the meantime, you can keep retrying to connect, as this works for some players and enables them to play and view online content properly.

@FcAc-No-Moe - As my colleagues have communicated previously in the thread, an investigation by the team currently responsible for our older titles (including Ghost Recon Wildlands) is underway, and we will communicate here on Discussions as soon as we have any news to share. Please rest assured that they are invested in trying to find a solution for the recent degradation and connectivity issues.

@Hdwc_ - Thank you for taking the time to compose your post and share your feedback with us. I am glad to hear that the wait times are not too extended, and are tolerable, despite the slight delay. We do not have any current plans to shutter the online services for Ghost Recon Wildlands, so please don't worry - players can continue to enjoy the game! If you think of any other feedback or suggestions that you would like to share, please let us know.

@A1vis1982 - Hey there! Thanks for reporting this issue to us, and welcome to the Discussions forums. I am sorry to hear that your statistics have been erased. Can you please clarify / confirm for me if these are your in-game statistics, your statistics in Ubisoft Connect, or your console-specific statistics? Depending on which of these options is the right one, I may be able to make some suggestions for troubleshooting to try to see whether we can get your statistics restored.

@Rootimus and @MikeWeeks - Have you both experienced a similar issue previously? If so, have you already reported this to us, whether in another thread or through our Ubisoft Help case creation system?

Hi @MikeWeeks, thanks for your reply, and for your update here in the thread.

As I've advised you in another thread, we're currently investigating reports of increased RIBERA errors, as well as TARIJA errors as mentioned in this thread. Additionally, we are continuing to try to restore full online functionality to a number of our games after a degradation started on July 20th. We'll keep affected players updated here on Discussions, as well as via our social media channels.

In the meantime, we can recommend restarting your game a few times until a connection is established, as this has worked according to a number of players who we've been speaking to. If this doesn't work for you, I'm afraid in that case, all we can ask is for your patience as our investigation continues. I'd also recommend that in such an instance you do make sure to have run through all of the troubleshooting provided previously in this thread, in case it helps.

Hey there @BirdsArentReal0 - welcome to the Discussions forums!

I am sorry to hear that you are unable to load into Ghost Recon Wildlands. Could you possibly confirm the platform you are playing on, as well as any troubleshooting steps you already tried, if any?

We are currently investigating reports of a black screen on launch, as well as RIBERA errors in game - if either of these also apply to you, please let me know.

I would recommend trying to restart the game a few times, as well as your console / PC, as we have heard from a few players that they have been able to enter the game after a few attempts.

Thanks!

Hey there @jontruss, thanks for posting, and welcome to the Discussions forums!

I'm sorry to hear that you are unable to see nor use the items you have purchased via the Year One Pass in-game.

We're unable to assist with purchase / store issues here on the forums, but if you open a support case via our Ubisoft Help website, one of our colleagues will be able to verify your account ownership, check that the purchase was successful, and investigate why this content is inaccessible for you.

Please mention to them whether you own the base game via Steam or via Ubisoft Connect, as if the former, it is possible that there is a compatibility issue between the two items of content due to the different launchers.

Thanks!

@chalky03242 and @SpaceAngel67, welcome to the Discussions forums! I am sorry to hear that both of you are experiencing this issue whereby an infinite loading screen prevents you from being able to enter the game world of Ghost Recon Wildlands.

As my colleague @Ubi-Ciel has shared above, there is an ongoing degradation of some online services that remains under investigation at the moment. The development team are also investigating a report of increased sightings of RIBERA errors in-game, and are doing what they can to resolve these and improve connectivity for all players. We'll share an update here on the forums (as well as our social media channels) as soon as we know more.

We would like to gather more information relating to this black screen issue specifically, so if you can provide us with a summary of your system specs, the approximate date this issue began occurring, as well as a video showing the infinite loading, this would be much appreciated.

In the meantime, what we can recommend trying is to restart the game a few times and keep trying to enter the game, as several players have reported that after a few loading / connection attempts, it has worked for them.

Hey there @Tubatoon, welcome to the Discussions forums - I'm very sorry to hear that you are also experiencing RIBERA errors.

I've just a few minutes ago posted an update above your post regarding the ongoing investigation - I'm afraid there's no news to share at the moment, however please rest assured that the networking team are investigating the current increase in these errors and what is causing them.

In the meantime, we can recommend restarting the game a few times as a workaround, as we have had confirmation from several players that after a few attempts to connect, they are successful.