Hello Anno Community,

We are aware of the issues following Game Update 13 and our teams are actively investigating.

Thank you very much for your reports and the info provided, below a (non-exhaustive) list of several of the issues:

• The key prompt for turning the camera counter-clockwise is not working
• Lumberjacks and Orchards are taking significantly longer to plant trees or stop their planting process entirely due to lack of space
• Some special characters aren't available to name cities or trade routes
• Tourists move out after loading the savegame
• The Pearl Farm does not unlock as intended
• Island name, status and share button disappear occasionally after switching sessions
• The exchange value for grain in the Docklands is not calculated properly anymore

• The quest of the Fisherman in the "Eden Burning" scenario does not trigger correctly
• Quest rewards are deleted when the ship's slots are full in the "Eden Burning" scenario
• A random "tow debuff" is applied to the player's ship in the "Eden Burning" scenario

However, Game Update 13.1 will not be released this year anymore. We will have more details on our update plans in January.

We apologise for the inconvenience and thank you for your patience and understanding.

Dear The Settlers Players,

We just wanted to clarify on various topics we are seeing on different platforms right now.

We're sharing with you the Closed Beta in its current status, while we work on polish and finish many details so it is ready for the big launch March 17, 2022. Some things might not yet work correctly (See Known Issue List*). The main purpose of the Closed Beta is to give us important insights into topics such as Balancing, AI and UI of the game, to be able to deliver the best possible game experience at release.

Please use the Closed Beta Forum* to provide us with Feedback and Bug Reports.

Thanks,
Your the Settlers Team

*You need access to the The Settlers Closed Beta

Introduction:

With the release of Season 3, the Dev Team had the opportunity to spend some time on a few long-awaited improvements for The Crew 2.

These changes are labelled Quality of life improvements”, this means that throughout the time, our teams identified several pain points hindering the player experience in our game. We acknowledged that these issues were sometimes preventing our Community to fully enjoy the game.

With the next patch, some improvements are making their way to The Crew 2. These changes may appear as minor, or “quick fixes”, but the reality is often different. For some of the changes below, some important systems had to be looked into and partially redesigned. It is important to highlight the efforts of our Dev Team in delivering those updates.

Quality of life improvements are crucial for the health of our game in the long-run, and we felt that the community would like to know more about those coming to the game with Season 3.

Live Summits:

• New LIVE Summit Rewards Distribution

LIVE Summits are one of our most popular game modes and many of you tune-in every week to climb those leaderboards and get prized rewards. As you know the main objective of this mode is to offer a competitive PvP environment and reward players accordingly.

We have noticed that The Crew 2 suffered from discrepancies between platforms, due to the difference in terms of population. Our analysis concluded that PS4 and PC players were facing a much stronger challenge than their Xbox and Stadia counterparts.

Given our observations, our Game Designers decided that it was high time we changed this system to offer a better competitive environment as well for all our players, no matter their platform.

Here is what to expect following Season 3 release*:




*Thresholds are based on percentages but rounded up and displayed in hard values for more clarity.

Overall, many more participants will be rewarded, mostly on PlayStation and PC, while making the Xbox and Stadia LIVE Summits a more competitive experience.

• LIVE Summit accessible at Star Level

Every future LIVE Summits will be accessible at Star level, our goal aims at removing as many barriers or blockers as possible for newcomers who would like to try this feature. Star Level players already have access to every discipline, it made little sense to prevent them from participating in LIVE Summits.

• LIVE Summit tutorial

We also added a brief tutorial to the LIVE Summits to introduce the feature, let us know what you think!

• Additional Rewards for completing events

To reinforce the involvement of every player during a LIVE Summit, we are now granting smaller rewards for completing an event. This will incentivize participation and increase rewards granted to players who did not manage to reach higher reward tiers.

Stunt Mode Score Calculation

With Season 3, we made a few modifications to the point calculation system in Stunt Mode.

After the update, only your individual score will be taken into account, the aggregated Crew score will not be registered any longer.

Crew actions such as Jump Overs or Slipstreams will continue to generate points, however any points earned by your fellow Crew Members will not be added to your individual final score. Stunt events leaderboards will be wiped to ensure that these adjustments are reflected in the rankings.

Additionally, the exploit consisting of having a Crew Member leaving the event to score a very short time has been fixed. This means that all sixteen The Chase and The Hunt events will see their leaderboards being wiped as well.

Performance Parts Switch

As soon as you start earning Performance Parts and different vehicles, swapping them around becomes a tedious routine. Some of our most dedicated players even started farming Performance Parts for each of their favourite vehicle, to avoid reinstalling them every time.

This was one of the most regular complaint from the Community and we knew that this needed to be addressed. However, this was not a simple change on our end, as we needed some development time to build and perfect a new intuitive system. Starting with Season 3 Episode 1 the new system allowing for quicker Performance Part switch should make this step quicker and easier.

This system works as follows: you select a source vehicle to get Performance Parts from, then you select a target vehicle to apply those parts on. If Performance Parts were equipped on the target vehicle, these parts will be transferred to the source vehicle.

We hope that you will appreciate this new system, feel free to let us know what you think of it!

Checkpoint fixes

This is another regular Community topic of discussion. Due to the design of our back on track system and because of the placement of certain checkpoints, some players managed to find very effective shortcuts.

Some of those present in The Crew 2 have been created on purpose and are part of the initial design of certain races and events. It is also true that many of them were unintended and were changing the way some races are played.


Thanks to community feedback, and thanks to a document put together by Giron228, our Dev Team could look into those shortcuts and address a large part of these races. It is important to emphasize the community contribution on this topic, as it drastically reduced the investigation time that would have been necessary to reach a similar outcome.

Our devs have changed some checkpoint placements, added new ones, placed additional props like barriers and made sure that using the back on track system is not teleporting you ahead on the track. We reviewed close to 70 different races and ended up tweaking nearly 50 of them. (the complete list of affected events will be available in the full patch notes, all these events will see their leaderboards wiped).

We know that we did not fix every shortcut currently available in the game, our community is always very creative to come up with new ways of getting always faster. But we are confident that we managed to fix an important portion of those races. We hope that this will allow you to enjoy racing against your friends in a better environment.

If you have spotted other shortcuts in need of being fixed, please let us know on our forums (bonus points for screenshots and videos).

Stock Tyres

We added several tyres to your vanity inventory for free. We would like everyone to have more customisation and competitive option by improving the number of stock tyres available to all vehicles.

The team has competitive integrity at heart and would like to avoid having shop or Motorpass items giving an advantage in terms of handling.

• SMOOTH STRECTHED ASPHALT TIRE
• WHITEWALL ASPHALT TIRE
• VINTAGE ASPHALT TIRE
• PERFORMANCE ASPHALT TIRE
• CLASSIC OFFROAD TIRE
• CLASSIC TRAIL ROAD TIRE
• SLICK ASPHALT TIRE
• STRETCHED ASPHALT TIRE "WHITE LINE"
• STRETCHED ASPHALT TIRE
• CLASSIC MONSTER TRUCK TIRE
• CLASSIC ASPHALT TIRE

Hey all,

we're aware of the issues some of you are facing with the download of the update as well as the error messages for Ubisoft+ subscribers and the Free Weekend and are actively working on a fix.

Please follow this forum post to stay updated.


For players affected by the problem with the update itself/missing DLC after updating, there is a workaround which worked for several players:

• The correct version for the game has to be 12.x.x (bottom right in the main menu)
• The correct update is roughly between 2-3GB
• If the roughly 500MB download has downgraded your version, restart Ubisoft Connect, which should trigger the correct update

For any other issues like the game crashing on start-up or visual glitches, please make sure to verify your game files first before reporting it as an issue or bug.

Should you be using any mods, be aware that we can't offer support as long as those are installed. Remove the mods, verify your game files and then check if the issue still exists.

We will update this thread as soon as we have news and apologize for the inconvenience.

Following you can find the links to all Anno 1800 DLC on Steam. Please note that they're only compatible with the Steam version of the game. 
  
Deluxe Pack

Season 1 Pass
DLC Sunken Treasure
DLC Botanica
DLC The Passage

Cosmetic DLC Holiday Pack

Season 2 Pass
DLC Seat of Power
DLC Bright Harvest
DLC Land of Lions
  
Cosmetic DLC Amusements Pack
Cosmetic DLC City Lights Pack
  
Season 3 Pass
DLC Docklands
DLC Tourist Season
DLC The High Life
  
Cosmetic DLC Vehicle Liveries Pack
Cosmetic DLC Pedestrian Zone Pack
Cosmetic DLC Vibrant Cities Pack
Cosmetic DLC Plant a Tree

We're still investigating the issues some of you are facing with the "update loop" which is downgrading your game version and blocking savegames with the new content. 
 
We'll let you know as soon as we have news. 
 
A workaround for the time being is to deactivate automatic updates in Ubisoft Connect after the correct update (roughly 2GB) has been downloaded and then to restart Ubisoft Connect. 
 
If you have already created a ticket with the Ubisoft Customer Support, please attach your "launcher_log.txt" file which you can find here by default: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\logs 
 
 
You have also reported several new bugs to us (e.g. with campaign quests, items and the anarchist defectors), which we're currently looking into. 
 
We'll let you know as soon as we have news regarding the next Game Update. 

Hey Anno Community,

Game Update 13.1 will be released next Tuesday, January 18th. GU 13.1 will address several of the issues you have been reporting GU 13. The full release notes will be shared here on the Anno Union closer to its release since we’re currently still running final tests. 

A huge thank you again for helping us with reports, screenshots and descriptions of the issues occurring since GU 13. 

Dear The Settlers Players,

We just wanted to clarify on various topics we are seeing on different platforms right now.

We're sharing with you the Closed Beta in its current status, while we work on polish and finish many details so it is ready for the big launch March 17, 2022. Some things might not yet work correctly (See Known Issue List*). The main purpose of the Closed Beta is to give us important insights into topics such as Balancing, AI and UI of the game, to be able to deliver the best possible game experience at release.

Please use the Closed Beta Forum* to provide us with Feedback and Bug Reports.

Thanks,
Your the Settlers Team

*You need access to the The Settlers Closed Beta

Game Update 13.1 will be released tomorrow 18th January, at 2PM CET / 8AM ET.

You can find the full release notes here.

You can read the full Release Notes for Game Update 13 here.

Hello Anno Community,

The Release Notes for Game Update 13.1 are now available. You can read the full notes here.

Note: following GU13 we have seen some confusion about missing street connections on some of your islands. With GU13 we fixed an exploit through which the Oil Harbor could fulfill the same function as your main Trading Post.
This was never intended behaviour. Please be aware that all warehouses and residences need to be connected via road to your main Trading Post at all times in order to function.

Hello everyone,

In this forum we only support English. You can find the German forum here.

Thank you!

Hello @renegade_324,

On this forum we only support English. You can find the German forum here.

Thank you!

Hey Anno Community,

Game Update 13.1 will be released next Tuesday, January 18th. GU 13.1 will address several of the issues you have been reporting GU 13. The full release notes will be shared here on the Anno Union closer to its release since we’re currently still running final tests. 

A huge thank you again for helping us with reports, screenshots and descriptions of the issues occurring since GU 13. 

These forums are for the discussion of Ubisoft games, including advice, feedback and general gameplay talk. We ask that all posts are civil, respectful and constructive – this ensures all visitors can enjoy and benefit from these forums, plus we can more easily collect feedback (be it positive or negative) to pass on to Ubisoft game developers. 
 
To this end, there are specific forum rules covering the sort of behaviour that is and isn’t acceptable here. While the general guideline of “Treat everyone with respect” applies, all visitors must also abide by these rules. If you do not do so your post may be moved, locked or deleted, and may also result in a temporary or permanent ban. Please be aware Forum Rules are applied to both Public and Private posts. 

• Online Safety 
• Inappropriate Content 
• Content of the posts (including Images, Videos, Links) 
• No Flaming 
• No Trolling 
• No spamming 
• Stay on topic 
• No bumping 
• Posting in old threads 
• Posting Language 
• Reporting Posts 
• Private Messages to Ubisoft Employees 
• Double Accounts and Account Management Guidelines 
• Community Staff & Moderators 

 
Please also note that when you created an account you agreed to abide by the Ubisoft Terms of Use, that contain various details regarding the rules of conduct within our products and services, including forums. This along with the general Forum Rules above need to be followed in order to ensure our communities are the best they can be. 
 
Thanks for your cooperation. 
 
1. Online Safety 
We strongly recommend you do not arrange to meet anyone from these forums. Always consult a parent or guardian if you are a minor. You should also not give out personal contact details, including your real name, phone number, email or home address. 
 
 
2. Inappropriate Content 
We want to create an inclusive and welcoming environment for all gamers of all ages where everyone is treated equally and respectfully. As such, any posts containing: profanity, obscenity, insults, personal attacks, accusations or abusive language are prohibited and may be reported and edited or deleted. Posting such content may, in addition, result in a warning or, in severe or persistent cases, a ban from the forum, or stricter sanctions, when needed to protect our communities. 
 
This forum also uses a language filter to remove words that we consider inappropriate for use here. Such words will be replaced with asterisks (*) or other characters. Attempting to circumvent d this swear filter in any way, including using symbols or acronyms, is still considered swearing and therefore not permitted. Signatures, avatars, banners, titles and other images must also follow these rules. 
 
Comments targeting minority groups are likely to result in immediate banning and potential additional actions. Discussion or encouragement of software piracy in any of its forms is strictly forbidden on the forum. “Piracy” includes links to illegal downloads of games or methods by which to circumvent copy protection mechanisms. 
 
 
3. Content of the posts (including Images, Videos, Links) 
All the content (Images, Videos, Links, Posts, etc.) posted within the forums is subject to the Forum Rules and the Terms of Use and must not: 

• 3.1 Feature content that is threatening, malicious, defamatory, false, pornographic, paedophilic, obscene, vulgar, racist, xenophobic, hatred inciting, sexually explicit, violent or contrary to public decency. 
• 3.2 Contain foul language not permitted on the boards with or without symbols to disguise their intended purpose. 
• 3.3 Insult, harass, abuse forum members, mods or staff of the boards or Support. 
• 3.4 Contain quotes, conversations, or chat logs, posted by members, mods or staff either on these boards or elsewhere. 
• 3.5 Incite or promote hate groups, or groups designed to troll and /or flame across the forums. 
• 3.6 Mention, incite or promote physical violence towards other individuals or self-harming. We are treating these topics very seriously and will contact local authorities, if necessary. 
• 3.7 Include discussions/images/videos/links mentioning hack and/or cheats of any sort. If you want to report the usage of a hack/cheat, please contact a Ubisoft representative through a private message. 
• 3.8 Include information regarding content protected by NDA (Non-Disclosure Agreement) outside designated Ubisoft forums, as specifically indicated in the instructions received for participating to a Closed Test phase (Alpha/Beta/Technical Test). 

 
Any external content linked to these forums must follow the same rules as any content directly posted here. This includes posts, images and videos. 
 
 
4. No Flaming 
This includes any kind of personal insult, flame or intimidation. Responding in kind to a flame message is viewed as equally unacceptable, regardless of who started it. If you believe you are being insulted or otherwise flamed by another poster, please send a private message to any forum community staff rather than responding. This applies to both written text and image posting. 
 
There is no need to turn disagreements into heated arguments. Rather than letting these threads become flame wars please agree to disagree or the thread is likely to be locked. 
 
 
5. No Trolling 
This includes 

• Creating threads for the sole purpose of causing unrest on the forums 
• Causing disturbances in forum threads such as picking fights, making off topic posts that ruin the thread, insulting other posters 
• Making posts designed to or likely to get inappropriate responses. 

 
See http://en.wikipedia.org/wiki/Troll_(Internet) for more information. 
 
5.1 “Naming and shaming” suspected cheaters is also considered trolling and only causes arguments. If you believe you have a strong case against a suspected cheater, please use the in-game reporting tools. You can find more information on how to report a player through the Ubisoft Support Portal. For console games, you can refer to the report a player page for the relevant console network (PSN, XBL, Nintendo Online) 
 
Final decisions on what is trolling will be at the discretion of the forum staff. 
 
 
6. No spamming 
Repeatedly posting the same post or topic in a forum, or across multiple forums, is considered spamming. Such posts will be locked, edited or removed. Intentional off topic or nonsense posting is also likely to be considered spam and will receive the same treatment, especially if this takes an existing thread off topic. This applies to both written text and image posting which also includes memes. 
 
If you think of something else you want to add to the thread, please use the Edit button rather than making multiple posts in a row as this may also be seen as spamming, whether intentional or not. 
 
 
7. Stay on topic 
When posting in a thread, please make sure that the thread is relevant to your query / issue, and that you would not be derailing the existing topic by replying. When creating a thread of your own, be sure to post in the right forum for the game in question, and take the time to search for an existing / appropriate thread (including sticky threads, as these are available for many reported issues in the Player Support sections in particular) before doing so. 
 
Threads that are off topic, or become so, may be moved or locked. We have specific forums for each game, some of them with their own Off Topic area, so if you would like to discuss something outside of the box, this is the best place to post where available. 
 
 
8. No bumping 
Making short posts made with the sole intention of keeping posts near the top of the forum is called “bumping”. This raises forum traffic and clutter unnecessarily and moves more active threads down the page. As such it is not allowed and may result in the thread being lost and persistent offenders may have their posting privileges removed. 
 
 
9. Posting in Old Threads 
Where possible, please avoid posting in threads that are over 2 years old as they are likely to be outdated and/or irrelevant, especially when reporting a bug or seeking technical support from Ubisoft Support. 
 
If you are unable to find a relevant recent thread for your query / topic, it would be best to start a new thread, so that any other players having the issue at present can also share their experiences and you can be provided with the latest information. 
 
 
10. Posting Language 
As this forum is managed by Ubisoft US and UK teams, we ask that all posts on this board are made in English so we can effectively moderate. Ubisoft official forums are available in other major European languages, you can find these linked from your local Ubi.com. We also ask that you avoid “text speak”, “leet-speak” or posting in all caps as this can be considered rude and/or makes posts difficult to read. 
 
 
11. Reporting Posts 
If you see a post that you think needs moderator attention, please report it by choosing the Post # and clicking on Report afterwards. While it is not always possible to deal with a reported post immediately, all reported posts will be dealt with accordingly if they require it. Abuse of the reported post system is subject to the same rules as abuse of any other system on this forum. 
 
 
12. Private Messages to Ubisoft employees 
Many Ubisoft employees here on the forums have their private messages enabled so that they can be contacted regarding sensitive matters (e.g. infractions, cheater reports, account-based issues), other players' behaviour on the forums, or for discussions that would be better held in private. 
 
Please do not contact Ubisoft employees through private messaging to get a quicker reply on a question / subject already raised through a public thread (e.g. to receive an update on a bug or ticket status), as replies cannot be guaranteed. Private messages are subject to the same rules as the rest of the forums, so please do not abuse these or misuse them. 
 
13. Double Accounts and Account Management Guidelines 
Creating an extra account is not allowed, as specified in the Ubisoft Terms of Use. Second or further accounts will be removed from these forums. Creating additional forum accounts to get around a temporary ban will also result in a permanent one. If you believe you’ve been banned for spamming unfairly, please contact our Support Team to start an investigation. 
 
Character accounts (i.e. creating a duplicate pretending to be a fictional or real person), or accounts impersonating an Ubisoft representative, will lead to an immediate ban. This also applies to using existing accounts to post lock messages or other actions impersonating a moderator. Ban decisions are also final and not up for discussion. 
 
 
Community Developers, Community Managers, Community Representatives and Support Staff 
 
Community Developers are Ubisoft employees who work in our development studios hand in hand with game production teams to form a bridge between the developers and gamers with the help of other members of the Community team. They are there to inform you about updates and happenings with their respective games, as well as to take your feedback to the developers to help improve current and future titles where possible. 
 
Community Managers & Community Representatives are Ubisoft employees who assist the Community Developers in making players voices heard. They are also tasked with delivering the strategy of the Community Developer and are regularly kept informed on upcoming titles, patches and so on. They will pass on as much information from Ubisoft as possible. Community Managers and Community Representatives are also constantly involved in reporting back community feedback, suggestions, issues and concerns on all our titles. Community Managers and the Community Representatives have many community focused responsibilities including monitoring the forums and assisting/updating the Moderation team where possible. 
 
Support Staff are Ubisoft Employees who can offer technical advice and solutions on the forums. Their role is to also help liaise with the wider support teams to offer help solve issues if they can’t resolve it quickly on the forums. 
 
Moderation actions – These are not a topic for public discussion, if you have a serious issue to raise with moderation actions taken against you or in general, please contact a Community Manager or Representative. Flaming moderators or their actions (this includes telling them how to moderate) is the same as insulting any other user, and will not be tolerated. If you need to contact a Moderator or Community Manager/Representative, you can view that forum’s moderator list under its title (e.g. Splinter Cell) on the main forum index. 
Our community teams are comprised of passionate people who take their responsibility for supporting players seriously and do so with compassion and enthusiasm. Ubisoft will not tolerate any abuse, attacks, harassment, threats or other harmful behaviour to be directed toward them. We may use all means at our disposal -- including but not limited to removal from forums, bans from games, permanently suspending Ubisoft accounts and contacting the authorities – for anyone found to be subjecting our teams to this kind of toxicity. The sanctions are decided on a case-by-case basis, based on multiple criteria, including but not limited to, the seriousness of the violation, the number of violations, and the impact of the violations on our services, on other users and/or on our representatives. 
 
We know this reminder isn’t necessary for the vast majority of you, and we would like to thank you for your ongoing dedication to the community and continued support. 

These forums are for the discussion of Ubisoft games, including advice, feedback and general gameplay talk. We ask that all posts are civil, respectful and constructive – this ensures all visitors can enjoy and benefit from these forums, plus we can more easily collect feedback (be it positive or negative) to pass on to Ubisoft game developers. 
 
To this end, there are specific forum rules covering the sort of behaviour that is and isn’t acceptable here. While the general guideline of “Treat everyone with respect” applies, all visitors must also abide by these rules. If you do not do so your post may be moved, locked or deleted, and may also result in a temporary or permanent ban. Please be aware Forum Rules are applied to both Public and Private posts. 

• Online Safety 
• Inappropriate Content 
• Content of the posts (including Images, Videos, Links) 
• No Flaming 
• No Trolling 
• No spamming 
• Stay on topic 
• No bumping 
• Posting in old threads 
• Posting Language 
• Reporting Posts 
• Private Messages to Ubisoft Employees 
• Double Accounts and Account Management Guidelines 
• Community Staff & Moderators 

 
Please also note that when you created an account you agreed to abide by the Ubisoft Terms of Use, that contain various details regarding the rules of conduct within our products and services, including forums. This along with the general Forum Rules above need to be followed in order to ensure our communities are the best they can be. 
 
Thanks for your cooperation. 
 
1. Online Safety 
We strongly recommend you do not arrange to meet anyone from these forums. Always consult a parent or guardian if you are a minor. You should also not give out personal contact details, including your real name, phone number, email or home address. 
 
 
2. Inappropriate Content 
We want to create an inclusive and welcoming environment for all gamers of all ages where everyone is treated equally and respectfully. As such, any posts containing: profanity, obscenity, insults, personal attacks, accusations or abusive language are prohibited and may be reported and edited or deleted. Posting such content may, in addition, result in a warning or, in severe or persistent cases, a ban from the forum, or stricter sanctions, when needed to protect our communities. 
 
This forum also uses a language filter to remove words that we consider inappropriate for use here. Such words will be replaced with asterisks (*) or other characters. Attempting to circumvent d this swear filter in any way, including using symbols or acronyms, is still considered swearing and therefore not permitted. Signatures, avatars, banners, titles and other images must also follow these rules. 
 
Comments targeting minority groups are likely to result in immediate banning and potential additional actions. Discussion or encouragement of software piracy in any of its forms is strictly forbidden on the forum. “Piracy” includes links to illegal downloads of games or methods by which to circumvent copy protection mechanisms. 
 
 
3. Content of the posts (including Images, Videos, Links) 
All the content (Images, Videos, Links, Posts, etc.) posted within the forums is subject to the Forum Rules and the Terms of Use and must not: 

• 3.1 Feature content that is threatening, malicious, defamatory, false, pornographic, paedophilic, obscene, vulgar, racist, xenophobic, hatred inciting, sexually explicit, violent or contrary to public decency. 
• 3.2 Contain foul language not permitted on the boards with or without symbols to disguise their intended purpose. 
• 3.3 Insult, harass, abuse forum members, mods or staff of the boards or Support. 
• 3.4 Contain quotes, conversations, or chat logs, posted by members, mods or staff either on these boards or elsewhere. 
• 3.5 Incite or promote hate groups, or groups designed to troll and /or flame across the forums. 
• 3.6 Mention, incite or promote physical violence towards other individuals or self-harming. We are treating these topics very seriously and will contact local authorities, if necessary. 
• 3.7 Include discussions/images/videos/links mentioning hack and/or cheats of any sort. If you want to report the usage of a hack/cheat, please contact a Ubisoft representative through a private message. 
• 3.8 Include information regarding content protected by NDA (Non-Disclosure Agreement) outside designated Ubisoft forums, as specifically indicated in the instructions received for participating to a Closed Test phase (Alpha/Beta/Technical Test). 

 
Any external content linked to these forums must follow the same rules as any content directly posted here. This includes posts, images and videos. 
 
 
4. No Flaming 
This includes any kind of personal insult, flame or intimidation. Responding in kind to a flame message is viewed as equally unacceptable, regardless of who started it. If you believe you are being insulted or otherwise flamed by another poster, please send a private message to any forum community staff rather than responding. This applies to both written text and image posting. 
 
There is no need to turn disagreements into heated arguments. Rather than letting these threads become flame wars please agree to disagree or the thread is likely to be locked. 
 
 
5. No Trolling 
This includes 

• Creating threads for the sole purpose of causing unrest on the forums 
• Causing disturbances in forum threads such as picking fights, making off topic posts that ruin the thread, insulting other posters 
• Making posts designed to or likely to get inappropriate responses. 

 
See http://en.wikipedia.org/wiki/Troll_(Internet) for more information. 
 
5.1 “Naming and shaming” suspected cheaters is also considered trolling and only causes arguments. If you believe you have a strong case against a suspected cheater, please use the in-game reporting tools. You can find more information on how to report a player through the Ubisoft Support Portal. For console games, you can refer to the report a player page for the relevant console network (PSN, XBL, Nintendo Online) 
 
Final decisions on what is trolling will be at the discretion of the forum staff. 
 
 
6. No spamming 
Repeatedly posting the same post or topic in a forum, or across multiple forums, is considered spamming. Such posts will be locked, edited or removed. Intentional off topic or nonsense posting is also likely to be considered spam and will receive the same treatment, especially if this takes an existing thread off topic. This applies to both written text and image posting which also includes memes. 
 
If you think of something else you want to add to the thread, please use the Edit button rather than making multiple posts in a row as this may also be seen as spamming, whether intentional or not. 
 
 
7. Stay on topic 
When posting in a thread, please make sure that the thread is relevant to your query / issue, and that you would not be derailing the existing topic by replying. When creating a thread of your own, be sure to post in the right forum for the game in question, and take the time to search for an existing / appropriate thread (including sticky threads, as these are available for many reported issues in the Player Support sections in particular) before doing so. 
 
Threads that are off topic, or become so, may be moved or locked. We have specific forums for each game, some of them with their own Off Topic area, so if you would like to discuss something outside of the box, this is the best place to post where available. 
 
 
8. No bumping 
Making short posts made with the sole intention of keeping posts near the top of the forum is called “bumping”. This raises forum traffic and clutter unnecessarily and moves more active threads down the page. As such it is not allowed and may result in the thread being lost and persistent offenders may have their posting privileges removed. 
 
 
9. Posting in Old Threads 
Where possible, please avoid posting in threads that are over 2 years old as they are likely to be outdated and/or irrelevant, especially when reporting a bug or seeking technical support from Ubisoft Support. 
 
If you are unable to find a relevant recent thread for your query / topic, it would be best to start a new thread, so that any other players having the issue at present can also share their experiences and you can be provided with the latest information. 
 
 
10. Posting Language 
As this forum is managed by Ubisoft US and UK teams, we ask that all posts on this board are made in English so we can effectively moderate. Ubisoft official forums are available in other major European languages, you can find these linked from your local Ubi.com. We also ask that you avoid “text speak”, “leet-speak” or posting in all caps as this can be considered rude and/or makes posts difficult to read. 
 
 
11. Reporting Posts 
If you see a post that you think needs moderator attention, please report it by choosing the Post # and clicking on Report afterwards. While it is not always possible to deal with a reported post immediately, all reported posts will be dealt with accordingly if they require it. Abuse of the reported post system is subject to the same rules as abuse of any other system on this forum. 
 
 
12. Private Messages to Ubisoft employees 
Many Ubisoft employees here on the forums have their private messages enabled so that they can be contacted regarding sensitive matters (e.g. infractions, cheater reports, account-based issues), other players' behaviour on the forums, or for discussions that would be better held in private. 
 
Please do not contact Ubisoft employees through private messaging to get a quicker reply on a question / subject already raised through a public thread (e.g. to receive an update on a bug or ticket status), as replies cannot be guaranteed. Private messages are subject to the same rules as the rest of the forums, so please do not abuse these or misuse them. 
 
13. Double Accounts and Account Management Guidelines 
Creating an extra account is not allowed, as specified in the Ubisoft Terms of Use. Second or further accounts will be removed from these forums. Creating additional forum accounts to get around a temporary ban will also result in a permanent one. If you believe you’ve been banned for spamming unfairly, please contact our Support Team to start an investigation. 
 
Character accounts (i.e. creating a duplicate pretending to be a fictional or real person), or accounts impersonating an Ubisoft representative, will lead to an immediate ban. This also applies to using existing accounts to post lock messages or other actions impersonating a moderator. Ban decisions are also final and not up for discussion. 
 
 
Community Developers, Community Managers, Community Representatives and Support Staff 
 
Community Developers are Ubisoft employees who work in our development studios hand in hand with game production teams to form a bridge between the developers and gamers with the help of other members of the Community team. They are there to inform you about updates and happenings with their respective games, as well as to take your feedback to the developers to help improve current and future titles where possible. 
 
Community Managers & Community Representatives are Ubisoft employees who assist the Community Developers in making players voices heard. They are also tasked with delivering the strategy of the Community Developer and are regularly kept informed on upcoming titles, patches and so on. They will pass on as much information from Ubisoft as possible. Community Managers and Community Representatives are also constantly involved in reporting back community feedback, suggestions, issues and concerns on all our titles. Community Managers and the Community Representatives have many community focused responsibilities including monitoring the forums and assisting/updating the Moderation team where possible. 
 
Support Staff are Ubisoft Employees who can offer technical advice and solutions on the forums. Their role is to also help liaise with the wider support teams to offer help solve issues if they can’t resolve it quickly on the forums. 
 
Moderation actions – These are not a topic for public discussion, if you have a serious issue to raise with moderation actions taken against you or in general, please contact a Community Manager or Representative. Flaming moderators or their actions (this includes telling them how to moderate) is the same as insulting any other user, and will not be tolerated. If you need to contact a Moderator or Community Manager/Representative, you can view that forum’s moderator list under its title (e.g. Splinter Cell) on the main forum index. 
Our community teams are comprised of passionate people who take their responsibility for supporting players seriously and do so with compassion and enthusiasm. Ubisoft will not tolerate any abuse, attacks, harassment, threats or other harmful behaviour to be directed toward them. We may use all means at our disposal -- including but not limited to removal from forums, bans from games, permanently suspending Ubisoft accounts and contacting the authorities – for anyone found to be subjecting our teams to this kind of toxicity. The sanctions are decided on a case-by-case basis, based on multiple criteria, including but not limited to, the seriousness of the violation, the number of violations, and the impact of the violations on our services, on other users and/or on our representatives. 
 
We know this reminder isn’t necessary for the vast majority of you, and we would like to thank you for your ongoing dedication to the community and continued support. 

These forums are for the discussion of Ubisoft games, including advice, feedback and general gameplay talk. We ask that all posts are civil, respectful and constructive – this ensures all visitors can enjoy and benefit from these forums, plus we can more easily collect feedback (be it positive or negative) to pass on to Ubisoft game developers. 
 
To this end, there are specific forum rules covering the sort of behaviour that is and isn’t acceptable here. While the general guideline of “Treat everyone with respect” applies, all visitors must also abide by these rules. If you do not do so your post may be moved, locked or deleted, and may also result in a temporary or permanent ban. Please be aware Forum Rules are applied to both Public and Private posts. 

• Online Safety 
• Inappropriate Content 
• Content of the posts (including Images, Videos, Links) 
• No Flaming 
• No Trolling 
• No spamming 
• Stay on topic 
• No bumping 
• Posting in old threads 
• Posting Language 
• Reporting Posts 
• Private Messages to Ubisoft Employees 
• Double Accounts and Account Management Guidelines 
• Community Staff & Moderators 

 
Please also note that when you created an account you agreed to abide by the Ubisoft Terms of Use, that contain various details regarding the rules of conduct within our products and services, including forums. This along with the general Forum Rules above need to be followed in order to ensure our communities are the best they can be. 
 
Thanks for your cooperation. 
 
1. Online Safety 
We strongly recommend you do not arrange to meet anyone from these forums. Always consult a parent or guardian if you are a minor. You should also not give out personal contact details, including your real name, phone number, email or home address. 
 
 
2. Inappropriate Content 
We want to create an inclusive and welcoming environment for all gamers of all ages where everyone is treated equally and respectfully. As such, any posts containing: profanity, obscenity, insults, personal attacks, accusations or abusive language are prohibited and may be reported and edited or deleted. Posting such content may, in addition, result in a warning or, in severe or persistent cases, a ban from the forum, or stricter sanctions, when needed to protect our communities. 
 
This forum also uses a language filter to remove words that we consider inappropriate for use here. Such words will be replaced with asterisks (*) or other characters. Attempting to circumvent d this swear filter in any way, including using symbols or acronyms, is still considered swearing and therefore not permitted. Signatures, avatars, banners, titles and other images must also follow these rules. 
 
Comments targeting minority groups are likely to result in immediate banning and potential additional actions. Discussion or encouragement of software piracy in any of its forms is strictly forbidden on the forum. “Piracy” includes links to illegal downloads of games or methods by which to circumvent copy protection mechanisms. 
 
 
3. Content of the posts (including Images, Videos, Links) 
All the content (Images, Videos, Links, Posts, etc.) posted within the forums is subject to the Forum Rules and the Terms of Use and must not: 

• 3.1 Feature content that is threatening, malicious, defamatory, false, pornographic, paedophilic, obscene, vulgar, racist, xenophobic, hatred inciting, sexually explicit, violent or contrary to public decency. 
• 3.2 Contain foul language not permitted on the boards with or without symbols to disguise their intended purpose. 
• 3.3 Insult, harass, abuse forum members, mods or staff of the boards or Support. 
• 3.4 Contain quotes, conversations, or chat logs, posted by members, mods or staff either on these boards or elsewhere. 
• 3.5 Incite or promote hate groups, or groups designed to troll and /or flame across the forums. 
• 3.6 Mention, incite or promote physical violence towards other individuals or self-harming. We are treating these topics very seriously and will contact local authorities, if necessary. 
• 3.7 Include discussions/images/videos/links mentioning hack and/or cheats of any sort. If you want to report the usage of a hack/cheat, please contact a Ubisoft representative through a private message. 
• 3.8 Include information regarding content protected by NDA (Non-Disclosure Agreement) outside designated Ubisoft forums, as specifically indicated in the instructions received for participating to a Closed Test phase (Alpha/Beta/Technical Test). 

 
Any external content linked to these forums must follow the same rules as any content directly posted here. This includes posts, images and videos. 
 
 
4. No Flaming 
This includes any kind of personal insult, flame or intimidation. Responding in kind to a flame message is viewed as equally unacceptable, regardless of who started it. If you believe you are being insulted or otherwise flamed by another poster, please send a private message to any forum community staff rather than responding. This applies to both written text and image posting. 
 
There is no need to turn disagreements into heated arguments. Rather than letting these threads become flame wars please agree to disagree or the thread is likely to be locked. 
 
 
5. No Trolling 
This includes 

• Creating threads for the sole purpose of causing unrest on the forums 
• Causing disturbances in forum threads such as picking fights, making off topic posts that ruin the thread, insulting other posters 
• Making posts designed to or likely to get inappropriate responses. 

 
See http://en.wikipedia.org/wiki/Troll_(Internet) for more information. 
 
5.1 “Naming and shaming” suspected cheaters is also considered trolling and only causes arguments. If you believe you have a strong case against a suspected cheater, please use the in-game reporting tools. You can find more information on how to report a player through the Ubisoft Support Portal. For console games, you can refer to the report a player page for the relevant console network (PSN, XBL, Nintendo Online) 
 
Final decisions on what is trolling will be at the discretion of the forum staff. 
 
 
6. No spamming 
Repeatedly posting the same post or topic in a forum, or across multiple forums, is considered spamming. Such posts will be locked, edited or removed. Intentional off topic or nonsense posting is also likely to be considered spam and will receive the same treatment, especially if this takes an existing thread off topic. This applies to both written text and image posting which also includes memes. 
 
If you think of something else you want to add to the thread, please use the Edit button rather than making multiple posts in a row as this may also be seen as spamming, whether intentional or not. 
 
 
7. Stay on topic 
When posting in a thread, please make sure that the thread is relevant to your query / issue, and that you would not be derailing the existing topic by replying. When creating a thread of your own, be sure to post in the right forum for the game in question, and take the time to search for an existing / appropriate thread (including sticky threads, as these are available for many reported issues in the Player Support sections in particular) before doing so. 
 
Threads that are off topic, or become so, may be moved or locked. We have specific forums for each game, some of them with their own Off Topic area, so if you would like to discuss something outside of the box, this is the best place to post where available. 
 
 
8. No bumping 
Making short posts made with the sole intention of keeping posts near the top of the forum is called “bumping”. This raises forum traffic and clutter unnecessarily and moves more active threads down the page. As such it is not allowed and may result in the thread being lost and persistent offenders may have their posting privileges removed. 
 
 
9. Posting in Old Threads 
Where possible, please avoid posting in threads that are over 2 years old as they are likely to be outdated and/or irrelevant, especially when reporting a bug or seeking technical support from Ubisoft Support. 
 
If you are unable to find a relevant recent thread for your query / topic, it would be best to start a new thread, so that any other players having the issue at present can also share their experiences and you can be provided with the latest information. 
 
 
10. Posting Language 
As this forum is managed by Ubisoft US and UK teams, we ask that all posts on this board are made in English so we can effectively moderate. Ubisoft official forums are available in other major European languages, you can find these linked from your local Ubi.com. We also ask that you avoid “text speak”, “leet-speak” or posting in all caps as this can be considered rude and/or makes posts difficult to read. 
 
 
11. Reporting Posts 
If you see a post that you think needs moderator attention, please report it by choosing the Post # and clicking on Report afterwards. While it is not always possible to deal with a reported post immediately, all reported posts will be dealt with accordingly if they require it. Abuse of the reported post system is subject to the same rules as abuse of any other system on this forum. 
 
 
12. Private Messages to Ubisoft employees 
Many Ubisoft employees here on the forums have their private messages enabled so that they can be contacted regarding sensitive matters (e.g. infractions, cheater reports, account-based issues), other players' behaviour on the forums, or for discussions that would be better held in private. 
 
Please do not contact Ubisoft employees through private messaging to get a quicker reply on a question / subject already raised through a public thread (e.g. to receive an update on a bug or ticket status), as replies cannot be guaranteed. Private messages are subject to the same rules as the rest of the forums, so please do not abuse these or misuse them. 
 
13. Double Accounts and Account Management Guidelines 
Creating an extra account is not allowed, as specified in the Ubisoft Terms of Use. Second or further accounts will be removed from these forums. Creating additional forum accounts to get around a temporary ban will also result in a permanent one. If you believe you’ve been banned for spamming unfairly, please contact our Support Team to start an investigation. 
 
Character accounts (i.e. creating a duplicate pretending to be a fictional or real person), or accounts impersonating an Ubisoft representative, will lead to an immediate ban. This also applies to using existing accounts to post lock messages or other actions impersonating a moderator. Ban decisions are also final and not up for discussion. 
 
 
Community Developers, Community Managers, Community Representatives and Support Staff 
 
Community Developers are Ubisoft employees who work in our development studios hand in hand with game production teams to form a bridge between the developers and gamers with the help of other members of the Community team. They are there to inform you about updates and happenings with their respective games, as well as to take your feedback to the developers to help improve current and future titles where possible. 
 
Community Managers & Community Representatives are Ubisoft employees who assist the Community Developers in making players voices heard. They are also tasked with delivering the strategy of the Community Developer and are regularly kept informed on upcoming titles, patches and so on. They will pass on as much information from Ubisoft as possible. Community Managers and Community Representatives are also constantly involved in reporting back community feedback, suggestions, issues and concerns on all our titles. Community Managers and the Community Representatives have many community focused responsibilities including monitoring the forums and assisting/updating the Moderation team where possible. 
 
Support Staff are Ubisoft Employees who can offer technical advice and solutions on the forums. Their role is to also help liaise with the wider support teams to offer help solve issues if they can’t resolve it quickly on the forums. 
 
Moderation actions – These are not a topic for public discussion, if you have a serious issue to raise with moderation actions taken against you or in general, please contact a Community Manager or Representative. Flaming moderators or their actions (this includes telling them how to moderate) is the same as insulting any other user, and will not be tolerated. If you need to contact a Moderator or Community Manager/Representative, you can view that forum’s moderator list under its title (e.g. Splinter Cell) on the main forum index. 
Our community teams are comprised of passionate people who take their responsibility for supporting players seriously and do so with compassion and enthusiasm. Ubisoft will not tolerate any abuse, attacks, harassment, threats or other harmful behaviour to be directed toward them. We may use all means at our disposal -- including but not limited to removal from forums, bans from games, permanently suspending Ubisoft accounts and contacting the authorities – for anyone found to be subjecting our teams to this kind of toxicity. The sanctions are decided on a case-by-case basis, based on multiple criteria, including but not limited to, the seriousness of the violation, the number of violations, and the impact of the violations on our services, on other users and/or on our representatives. 
 
We know this reminder isn’t necessary for the vast majority of you, and we would like to thank you for your ongoing dedication to the community and continued support.