Welcome to discussions

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Hello, and welcome to Assassin's Creed Valhalla support forums. This forum is for technical support and bug reporting. If you'd like to post a suggestion or feedback, please do so in General Discussion.

In this thread, you will find commonly asked questions in this forum, as well as self-help resources.

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Contacting Ubisoft Support

Information on contacting Ubisoft Support can be found below:

Social media
Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.

Ticketing system

If you are creating a support ticket for an issue, please include information about the troubleshooting you have tried, and your MSINFO/DXDIAG.

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Frequently Asked Questions

Controls

PC controls in Assassin's Creed Valhalla
PlayStation 4 controls in Assassin's Creed Valhalla
PlayStation 5 controls in Assassin's Creed Valhalla
Stadia controls in Assassin's Creed Valhalla
Xbox One controls in Assassin's Creed Valhalla
Xbox Series X | S controls in Assassin's Creed Valhalla

Language Options

Enabling closed captions in Assassin's Creed Valhalla
Changing language of closed Captions in Assassin's Creed Valhalla
Enabling the background for CC in Assassin's Creed Valhalla
Change language of subtitles in Assassin's Creed Valhalla
Enabling subtitles in Assassin's Creed Valhalla
Enabling the background for subtitles in Assassin's Creed Valhalla

Gameplay

Save game questions

Loading your game in Assassin's Creed Valhalla
Saving your game in Assassin's Creed Valhalla
Location configuration file in Assassin's Creed Valhalla
Save game locations in Assassin's Creed Valhalla

UbiPositive

Still need Assistance?

If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

Please note: If you need account support or support for your purchase, you will need to contact support. Information on contacting support can be found in the post below.

To start, please include a title that is descriptive of the issue you are experiencing. Ideally, the title should give other posters an idea of the issue before they click on the issue.
An example of a good title: Ubisoft Service is currently unavailable error
An example of a bad title: HELP ME PLEASE

Also select the relevant tags that are available to identify which platform you are playing the game on and what it relates to.

In your post, you should be as precise and descriptive as possible. We recommend the following template for the posts:

A short description of the issue. Please include any error codes here.
When the issue started to occur and what you were doing when it first started. Some things to consider would be if the issue started after a cut scene, after an update, during a specific part of the game.
Are you able to recreate the issue? If so, please include recreation steps on how you encounter this issue.
Have you tried any troubleshooting?
Your computer’s specifications. If you are not sure of your specifications, you can run a DXDIAG report. After you have ran the DXDIAG report, please tell us the following: Operating System, processor, memory (RAM), and display card (graphics card) name.
- Example: Windows 10 Home 64-bit (10.0, Build 16299). Intel Core i5-8350U CPU @1.70 GHx (8 CPUs). 8192MB RAM. NVidea GeForce GTX 970
Any screenshots or video of the issue, if possible. Please upload these to a hosting site, such as Imgur or YouTube.
If you’ve reached out to Ubisoft Support through our ticketing system, please include your support ticket reference number as well.

UbiPositive

Accessibility

UbiPositive

PC Requirements

Minimum requirements - Low preset (30 FPS)
Operating System: Windows 10 (64-bit versions only)
Processor: Intel i5-4460 @ 3.2 Ghz or AMD Ryzen 3 1200 @ 3.1 Ghz
RAM: 8 GB (Dual-channel mode)
Video card: NVIDIA GeForce GTX 960 (4 GB) or AMD Radeon R9 380 (4 GB), or better with DirectX 12 feature support
Resolution: 1080p
DirectX: DirectX 12
Hard Drive space: 50 GB (SSD recommended)

Recommended requirements - High preset (30 FPS)
Operating System: Windows 10 (64-bit versions only)
Processor: Intel i7-4790 @ 3.6 Ghz or AMD Ryzen 5 1600 @ 3.2 Ghz
RAM: 8 GB (Dual-channel mode)
Video card: NVIDIA GeForce GTX 1060 (6 GB) or AMD Radeon RX 570 (8 GB), or better with DirectX 12 feature support
Resolution: 1080p
DirectX: DirectX 12
Hard Drive space: 50 GB SSD

Recommended requirements - High preset (60 FPS)
Operating System: Windows 10 (64-bit versions only)
Processor: Intel i7-6700 @ 3.4 Ghz or AMD Ryzen 7 1700 @ 3.0 Ghz
RAM: 8 GB (Dual-channel mode)
Video card: NVIDIA GeForce GTX 1080 (8 GB) or AMD Vega 64 (8 GB), or better with DirectX 12 feature support
Resolution: 1080p
DirectX: DirectX 12
Hard Drive space: 50 GB SSD

UbiPositive

Contents of editions and season pass

Below is an overview of the content included in each of the available game versions:

Standard Edition

Assassin's Creed Valhalla (Game)

Gold Edition

Assassin's Creed Valhalla (Game)
Season Pass

Ultimate Edition

Assassin's Creed Valhalla (Game)
Season Pass
- Ultimate Pack
  - Berserker Gear Pack
  - Berserker Settlement Pack
  - Berserker Longship Pack
  - Set of Runes

Collector's Edition

Assassin's Creed Valhalla (Game)
Season Pass
- Ultimate Pack
  - Berserker Gear Pack
  - Berserker Settlement Pack
  - Berserker Longship Pack
  - Set of Runes
5 cm Male Eivor Viking Statuette
30 cm Female Eivor Figurine
Premium certificate of authenticity
Selected soundtrack
Set of three lithographs
Steelbook

Please note that the following content may also be available in some retailer-specific editions:
Drakkar Pack
Settlement Pack

Season Pass

The Season Pass adds two expansions and a special quest to the game.

The Legend of Beowulf - Quest
Wrath of the Druids - Expansion I
The Siege of Paris - Expansion II

UbiPositive

Connectivity Troubleshooting

Before diving into the thick of the troubleshooting, it is important to understand that your Internet Service Provider (ISP) and the way you share the connection speed play a huge role in how you experience the game. Please try connecting to the game after completing each step to see if the issues have been resolved.

PC

• Reset network hardware.
• Switch to a wired connection.
• Check for software conflicts.
• Enable UPnP.
Please contact your ISP for additional information and help with enabling this feature.
• Forward ports used by the game.
Below are the ports you need for Assassin's Creed Valhalla:
TCP: 80, 443.
This step will also help you establish an Open NAT for your connection with the game.

*Please note that you may need to forward additional ports for Uplay services.
• Reset the Hosts file.
• Flush DNS.
• Check for external restrictions.

Playstation 4

Start by testing your network connection. If the test shows that your connection is limited, try the below steps in the order listed.
• Reset network hardware.
• Switch to a wired connection.
• Enable UPnP.
Please contact your ISP for additional information and help with enabling this feature.
• Forward ports used by the game.
Below are the ports you need for Assassin's Creed Valhalla:
TCP: 80, 443.
This step will also help you establish an Open NAT for your connection with the game.

*You may need to forward additional ports for PlayStation Network services.
• Place the console in DMZ.
• Check for external restrictions.

Stadia

If you are experiencing issues while streaming the game on Stadia, please have a look at Google's dedicated support article.

Xbox One and Xbox Series X|S

Start by testing your network connection. If the test shows that your connection is limited, try the below steps in the order listed.
• Power cycle your console.
• Reset network hardware.
• Switch to a wired connection.
• Enable UPnP.
Please contact your ISP for additional information and help with enabling this feature.
• Forward ports used by the game.
Below are the ports you need for Assassin's Creed Valhalla:
TCP: 80, 443.
This step will also help you establish an Open NAT for your connection with the game.

*Please note that you may need to forward additional ports for Xbox Live services.
• Place the console in DMZ.
• Check for external restrictions.

UbiPositive

Cross-platform content sharing

When venturing through the world of Assassin's Creed Valhalla across different platforms, you should keep in mind what content you can expect to be carried over.

Add-ons
Any additional content that you bought on your platforms storefront will not be accessible unless you own the content on all platforms you play on. For consoles with cross-generation entitlements you will be able to access content on the same console family.

If you own the Season Pass for Assassin's Creed Valhalla on PC you will not be able to access the Season Pass content with your save game on a different platform, unless you also own the Season Pass on that platform as well.

Any item that is dependent on the Season Pass will be removed from your inventory when you start playing on a different platform. Once you return to the platform where you own the Season Pass, they will be returned to your inventory.

Helix Credits
The hard currency of the game can only be used on the same platform that you bought them on. However you will be able to use the hard currency across the same console family.

If you buy Helix credits when playing on a PC, you will not be able to spend them on the in-game store on a different platform.

In-Game Store purchases
Content that was purchased in the in-game store with Helix credits will be accessible across different platforms.

When you buy a cosmetic item in the in-game store with credits on the PC for example, you will be able to use the unlocked cosmetic item on any other platform that you start the game on.

In-game currency and items
Any items and in game currency that you find will be available for you to use when switching to a different platform as long as your latest save game was success transferred.

UbiPositive

Cross-platform progression

Assassin's Creed Valhalla supports cross-progression, so you can carry your progress between different platforms!
When the game is saved automatically or if you create a manual save, it will upload the latest save game to the cloud storage*. This will overwrite the previous save file in cloud storage of the same type.

To make sure your progress is uploaded to cloud storage we recommend:
• Create a manual save before ending your session.
Wait a minute or two after the save animation has finished.
• Open the Main menu and choose Quit to Title Screen.
• Choose Load Game.
• Check if the save you just created has a cloud icon next to the play time.

Save game in the loading game menu of Assassin's Creed Valhalla
If the game is now started on a different platform it will try to load the most recent save from cloud storage, so you can start where you left off the last time.

Please note that in order for this feature to work, you need to have your platform accounts linked to your Ubisoft account and your platform needs to be connected to the internet**.

In case of a degradation or outage of Ubisoft services, you can continue playing with your local save, but transfer to a different platform may only be possible once the issues have been resolved.

Feel free to get in touch if you have additional questions!

* Cloud storage is not meant to be used as a permanent backup solution for your save games.

** The synchronization of your cloud save and your local save may be affected by your upload and download speed. Triggering two consecutive saves too quickly will prevent the second one from uploading. Time allowance between saves: 5 minutes for manual saves, 10 minutes for quick saves and 15 minutes for autosaves. There is no time limit between episodic saves

UbiPositive

Contacting Ubisoft Support

Information on contacting Ubisoft Support can be found below:

Social media
Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.

Ticketing system

If you are creating a support ticket for an issue, please include information about the troubleshooting you have tried, and your MSINFO/DXDIAG.

UbiPositive

Still need Assistance?

If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

Please note: If you need account support or support for your purchase, you will need to contact support. Information on contacting support can be found in the post below.

To start, please include a title that is descriptive of the issue you are experiencing. Ideally, the title should give other posters an idea of the issue before they click on the issue.
An example of a good title: Ubisoft Service is currently unavailable error
An example of a bad title: HELP ME PLEASE

Also select the relevant tags that are available to identify which platform you are playing the game on and what it relates to.

In your post, you should be as precise and descriptive as possible. We recommend the following template for the posts:

A short description of the issue. Please include any error codes here.
When the issue started to occur and what you were doing when it first started. Some things to consider would be if the issue started after a cut scene, after an update, during a specific part of the game.
Are you able to recreate the issue? If so, please include recreation steps on how you encounter this issue.
Have you tried any troubleshooting?
Your computer’s specifications. If you are not sure of your specifications, you can run a DXDIAG report. After you have ran the DXDIAG report, please tell us the following: Operating System, processor, memory (RAM), and display card (graphics card) name.
- Example: Windows 10 Home 64-bit (10.0, Build 16299). Intel Core i5-8350U CPU @1.70 GHx (8 CPUs). 8192MB RAM. NVidea GeForce GTX 970
Any screenshots or video of the issue, if possible. Please upload these to a hosting site, such as Imgur or YouTube.
If you’ve reached out to Ubisoft Support through our ticketing system, please include your support ticket reference number as well.

UbiPositive

Locating additional content in Assassin's Creed Valhalla

Depending on the content that you have unlocked with a code or bought in the in-game store of Assassin's Creed Valhalla, you will find it in different places in the game.

We prepared a list of the content and where to find it:

The Ultimate Pack

You can access items of the Berserker Gear Set in your inventory after completing the mission "Family Matters" and talking to Gunnar in Fornburg.

After talking to Gunnar and completing the quest, you will also receive the set of runes.

The Berserker Mount "Hati" and Berserker Raven "Muninn" are both accessible once you reach England and build the stable in your settlement.

The Berserker Ship Pack can be accessed once you reach England and build the SHIPYARD in your settlement.

To use the decorative elements of the Berserker Settlement Pack, you need to interact with the Decorative Element and Landmark tree to select them in your settlement.

The Way of the Berserker Quest

You can ACCESS this quest once you founded your settlement in England.

The Legend of Beowulf Quest

You can ACCESS this quest once you founded your settlement in England.

Mount and Raven skins

Any skins for mounts and ravens bought with silver or Helix Credits can be found in the stable.

Ship skins

You can find ship parts for customisation in the SHIPYARD.

Items

Items like weapons armours and shields, which were bought in the store will be accessible in your inventory.

Free 300 Helix Credits

You will receive 300 Helix Credits after talking to Randvi at the alliance map in your settlement.

Please note that you can only get the credits once per Ubisoft account.

UbiPositive

Cross-platform progression

Assassin's Creed Valhalla supports cross-progression, so you can carry your progress between different platforms!
When the game is saved automatically or if you create a manual save, it will upload the latest save game to the cloud storage*. This will overwrite the previous save file in cloud storage of the same type.

To make sure your progress is uploaded to cloud storage we recommend:
• Create a manual save before ending your session.
Wait a minute or two after the save animation has finished.
• Open the Main menu and choose Quit to Title Screen.
• Choose Load Game.
• Check if the save you just created has a cloud icon next to the play time.

Save game in the loading game menu of Assassin's Creed Valhalla
If the game is now started on a different platform it will try to load the most recent save from cloud storage, so you can start where you left off the last time.

Please note that in order for this feature to work, you need to have your platform accounts linked to your Ubisoft account and your platform needs to be connected to the internet**.

In case of a degradation or outage of Ubisoft services, you can continue playing with your local save, but transfer to a different platform may only be possible once the issues have been resolved.

Feel free to get in touch if you have additional questions!

* Cloud storage is not meant to be used as a permanent backup solution for your save games.

** The synchronization of your cloud save and your local save may be affected by your upload and download speed. Triggering two consecutive saves too quickly will prevent the second one from uploading. Time allowance between saves: 5 minutes for manual saves, 10 minutes for quick saves and 15 minutes for autosaves. There is no time limit between episodic saves

UbiPositive

Cross-platform content sharing

When venturing through the world of Assassin's Creed Valhalla across different platforms, you should keep in mind what content you can expect to be carried over.

Add-ons
Any additional content that you bought on your platforms storefront will not be accessible unless you own the content on all platforms you play on. For consoles with cross-generation entitlements you will be able to access content on the same console family.

If you own the Season Pass for Assassin's Creed Valhalla on PC you will not be able to access the Season Pass content with your save game on a different platform, unless you also own the Season Pass on that platform as well.

Any item that is dependent on the Season Pass will be removed from your inventory when you start playing on a different platform. Once you return to the platform where you own the Season Pass, they will be returned to your inventory.

Helix Credits
The hard currency of the game can only be used on the same platform that you bought them on. However you will be able to use the hard currency across the same console family.

If you buy Helix credits when playing on a PC, you will not be able to spend them on the in-game store on a different platform.

In-Game Store purchases
Content that was purchased in the in-game store with Helix credits will be accessible across different platforms.

When you buy a cosmetic item in the in-game store with credits on the PC for example, you will be able to use the unlocked cosmetic item on any other platform that you start the game on.

In-game currency and items
Any items and in game currency that you find will be available for you to use when switching to a different platform as long as your latest save game was success transferred.

UbiPositive

Connectivity Troubleshooting

Before diving into the thick of the troubleshooting, it is important to understand that your Internet Service Provider (ISP) and the way you share the connection speed play a huge role in how you experience the game. Please try connecting to the game after completing each step to see if the issues have been resolved.

PC

• Reset network hardware.
• Switch to a wired connection.
• Check for software conflicts.
• Enable UPnP.
Please contact your ISP for additional information and help with enabling this feature.
• Forward ports used by the game.
Below are the ports you need for Assassin's Creed Valhalla:
TCP: 80, 443.
This step will also help you establish an Open NAT for your connection with the game.

*Please note that you may need to forward additional ports for Uplay services.
• Reset the Hosts file.
• Flush DNS.
• Check for external restrictions.

Playstation 4

Start by testing your network connection. If the test shows that your connection is limited, try the below steps in the order listed.
• Reset network hardware.
• Switch to a wired connection.
• Enable UPnP.
Please contact your ISP for additional information and help with enabling this feature.
• Forward ports used by the game.
Below are the ports you need for Assassin's Creed Valhalla:
TCP: 80, 443.
This step will also help you establish an Open NAT for your connection with the game.

*You may need to forward additional ports for PlayStation Network services.
• Place the console in DMZ.
• Check for external restrictions.

Stadia

If you are experiencing issues while streaming the game on Stadia, please have a look at Google's dedicated support article.

Xbox One and Xbox Series X|S

Start by testing your network connection. If the test shows that your connection is limited, try the below steps in the order listed.
• Power cycle your console.
• Reset network hardware.
• Switch to a wired connection.
• Enable UPnP.
Please contact your ISP for additional information and help with enabling this feature.
• Forward ports used by the game.
Below are the ports you need for Assassin's Creed Valhalla:
TCP: 80, 443.
This step will also help you establish an Open NAT for your connection with the game.

*Please note that you may need to forward additional ports for Xbox Live services.
• Place the console in DMZ.
• Check for external restrictions.

UbiPositive

Contents of editions and season pass

Below is an overview of the content included in each of the available game versions:

Standard Edition

Assassin's Creed Valhalla (Game)

Gold Edition

Assassin's Creed Valhalla (Game)
Season Pass

Ultimate Edition

Assassin's Creed Valhalla (Game)
Season Pass
- Ultimate Pack
  - Berserker Gear Pack
  - Berserker Settlement Pack
  - Berserker Longship Pack
  - Set of Runes

Collector's Edition

Assassin's Creed Valhalla (Game)
Season Pass
- Ultimate Pack
  - Berserker Gear Pack
  - Berserker Settlement Pack
  - Berserker Longship Pack
  - Set of Runes
5 cm Male Eivor Viking Statuette
30 cm Female Eivor Figurine
Premium certificate of authenticity
Selected soundtrack
Set of three lithographs
Steelbook

Please note that the following content may also be available in some retailer-specific editions:
Drakkar Pack
Settlement Pack

Season Pass

The Season Pass adds two expansions and a special quest to the game.

The Legend of Beowulf - Quest
Wrath of the Druids - Expansion I
The Siege of Paris - Expansion II

UbiPositive

PC Requirements

Minimum requirements - Low preset (30 FPS)
Operating System: Windows 10 (64-bit versions only)
Processor: Intel i5-4460 @ 3.2 Ghz or AMD Ryzen 3 1200 @ 3.1 Ghz
RAM: 8 GB (Dual-channel mode)
Video card: NVIDIA GeForce GTX 960 (4 GB) or AMD Radeon R9 380 (4 GB), or better with DirectX 12 feature support
Resolution: 1080p
DirectX: DirectX 12
Hard Drive space: 50 GB (SSD recommended)

Recommended requirements - High preset (30 FPS)
Operating System: Windows 10 (64-bit versions only)
Processor: Intel i7-4790 @ 3.6 Ghz or AMD Ryzen 5 1600 @ 3.2 Ghz
RAM: 8 GB (Dual-channel mode)
Video card: NVIDIA GeForce GTX 1060 (6 GB) or AMD Radeon RX 570 (8 GB), or better with DirectX 12 feature support
Resolution: 1080p
DirectX: DirectX 12
Hard Drive space: 50 GB SSD

Recommended requirements - High preset (60 FPS)
Operating System: Windows 10 (64-bit versions only)
Processor: Intel i7-6700 @ 3.4 Ghz or AMD Ryzen 7 1700 @ 3.0 Ghz
RAM: 8 GB (Dual-channel mode)
Video card: NVIDIA GeForce GTX 1080 (8 GB) or AMD Vega 64 (8 GB), or better with DirectX 12 feature support
Resolution: 1080p
DirectX: DirectX 12
Hard Drive space: 50 GB SSD

UbiPositive

Accessibility

UbiPositive

Frequently Asked Questions

Controls

PC controls in Assassin's Creed Valhalla
PlayStation 4 controls in Assassin's Creed Valhalla
PlayStation 5 controls in Assassin's Creed Valhalla
Stadia controls in Assassin's Creed Valhalla
Xbox One controls in Assassin's Creed Valhalla
Xbox Series X | S controls in Assassin's Creed Valhalla

Language Options

Enabling closed captions in Assassin's Creed Valhalla
Changing language of closed Captions in Assassin's Creed Valhalla
Enabling the background for CC in Assassin's Creed Valhalla
Change language of subtitles in Assassin's Creed Valhalla
Enabling subtitles in Assassin's Creed Valhalla
Enabling the background for subtitles in Assassin's Creed Valhalla

Gameplay

Save game questions

Loading your game in Assassin's Creed Valhalla
Saving your game in Assassin's Creed Valhalla
Location configuration file in Assassin's Creed Valhalla
Save game locations in Assassin's Creed Valhalla

Welcome to discussions

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Best posts made by UbiPositive

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Contacting Ubisoft Support

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Frequently Asked Questions

Controls

Language Options

Gameplay

Save game questions

Share this Post

Still need Assistance?

Share this Post

Accessibility

Share this Post

PC Requirements

Share this Post

Contents of editions and season pass

Standard Edition

Gold Edition

Ultimate Edition

Collector's Edition

Season Pass

Share this Post

Connectivity Troubleshooting

PC

Playstation 4

Stadia

Xbox One and Xbox Series X|S

Share this Post

Cross-platform content sharing

Share this Post

Cross-platform progression

Share this Post

Latest posts made by UbiPositive

Contacting Ubisoft Support

Share this Post

Still need Assistance?

Share this Post

Locating additional content in Assassin's Creed Valhalla

The Ultimate Pack

The Way of the Berserker Quest

The Legend of Beowulf Quest

Mount and Raven skins

Ship skins

Items

Free 300 Helix Credits

Share this Post

Cross-platform progression

Share this Post

Cross-platform content sharing

Share this Post

Connectivity Troubleshooting

PC

Playstation 4

Stadia

Xbox One and Xbox Series X|S

Share this Post

Contents of editions and season pass

Standard Edition

Gold Edition

Ultimate Edition

Collector's Edition

Season Pass

Share this Post

PC Requirements

Share this Post

Accessibility

Share this Post

Frequently Asked Questions

Controls

Language Options

Gameplay

Save game questions

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