Hi there, I don't know if this is worth trying, but I haven't heard anything from Ubisoft support and I'm beginning to give up to be honest. I recently purchased the Ultimate Edition of AC Valhalla, and for some reason my game, no matter what drive it's installed on, will not surpass the splash screen. I've tried near enough everything. From updating my graphics drivers, reinstalling them completely, updating windows, reinstalling Ubisoft connect and the game itself twice. I've even added it to the list of permitted files through windows anti virus nonsense and all that sort of stuff... But nothing, the closest I got was to do what a few people mentioned on some of the older AC titles, by moving the sound files to my :C drive and linking them back to the folder for the game, I managed to get past the splash screen and through the first 2 logo animations... and that was it, then crashed every time. I just don't know what to do, and at this point I've spent an entire day trying to solve this problem, that I shouldn't have to do in the first place. Can someone help in any way? Ubisoft seem to not even respond to any customer service messages, apart from one of the games amazing devs.

@tomzu88 Yeah pretty much, and I don't understand why it does that.. the launcher has nothing left to show u, so therefore no more added pressure on usage for hardware.

@crazydonkey88 That sucks man... Fingers crossed they fix it soon, I really do hope you guys can play it at some point... Because even though I fixed it on my end, still not fair for Ubisoft to just ignore the problem for this long...

@crazydonkey88 Hey mate, this fix seemed to work for me, if you need any help with it let me know, but follow these steps and hopefully you should be okay.
https://www.reddit.com/r/assassinscreed/comments/jrc7pu/fix_for_infinite_splash_screen/

@tomzu88 Yeah pretty much, and I don't understand why it does that.. the launcher has nothing left to show u, so therefore no more added pressure on usage for hardware.

@crazydonkey88 I did get that at one point, but that was when I was trying to link files from my alternative hard drive, as soon as I moved them back, it just got stuck at splash screen. Doesn't even crash, it just sits there. Task manager shows that it is using 0% usage on all of my hardware too, so it's just not doing anything... Even after a good 20 minutes of waiting just to be sure, still nothing.

@crazydonkey88 Yeah same for me unfortunately...

Nope... I'm afraid this didn't work for me.

Glad you managed to get into the game though!

Now considering it, I may go through different launch arguments to see if I can figure something out.

@derechtejogi Yeah like I mentioned, similar thing happened when I linked my audio files through my :C drive (the one with my OS on it)

@n1xx0 GTX 1060 6gb

@crazydonkey88 I know... Just frustrating that I've spent money on this game and I can't even get past the splash screen... Why do I feel like this is a consistent problem throughout all of the AC titles at launch, won't be making this mistake again.

Hi there, I don't know if this is worth trying, but I haven't heard anything from Ubisoft support and I'm beginning to give up to be honest. I recently purchased the Ultimate Edition of AC Valhalla, and for some reason my game, no matter what drive it's installed on, will not surpass the splash screen. I've tried near enough everything. From updating my graphics drivers, reinstalling them completely, updating windows, reinstalling Ubisoft connect and the game itself twice. I've even added it to the list of permitted files through windows anti virus nonsense and all that sort of stuff... But nothing, the closest I got was to do what a few people mentioned on some of the older AC titles, by moving the sound files to my :C drive and linking them back to the folder for the game, I managed to get past the splash screen and through the first 2 logo animations... and that was it, then crashed every time. I just don't know what to do, and at this point I've spent an entire day trying to solve this problem, that I shouldn't have to do in the first place. Can someone help in any way? Ubisoft seem to not even respond to any customer service messages, apart from one of the games amazing devs.